for christmas. >> there's plenty of it. the ice storm is partly to blame for why christmas came and went with the packages not arriving in time. delivery giants u.p.s. and fedex overloaded systems and more buying online contributed to what may be their worst christmas ever. it's comfort to customers locked out in the cold. >> i was expecting my husband's big christmas gift at my office and, you know, today is the last day before christmas. i waited around for hours and hours for it to show up. it never did. >> u.p.s. isn't saying exactly how many packages failed to make it in time for christmas, but they did issue a statement saying u.p.s. understands the importance of your holiday shipments. the volume of packages exceeded the capacity of our network proceeding christmas. some shipments were delayed. >> we need a bigger plane is