so even though diana was free by this point, she was still just as lonely. >> she was finding it extremely difficult to form relationships outside the glare of the publicity that surrounded her. one of the most damaging episodes in diana's life came when a newspaper discovered that she'd been making a series of almost obsessive phone calls to an oliver hall, a friend of both hers and prince charles with whom she had been conducting an affair. she spoke to me that night about it, and she realized she'd made a big mistake. she was very in love with him. but he was married. he wasn't going to leave his wife. >> she was trying to find love and affection, but she was looking in all the wrong places.