anxiety. >> diana was clearly going downhill. there was a worry. carolyn, one of her flat mates rang up and said that she was concerned about how diana was, so we thought it might be a good thing for a group of us to team up and as it were, support her again. we had a couple of lunches and she seemed to enjoy those. that was the start really of a rebuild. >> britain, the prince and lady diana as they walked through the town. >> what diana had going for her was charisma and presence, people skills, and soft power. >> could she handle this? it didn't take long to find out. in the end, a picture of the day. >> she was an absolute natural.