>> she knew what to say to people. >> when the princess stopped to ask mr. mills if he was cold, he burst into tears. >> she kissed children. this was not what we've seen on a royal tour before. when you think the royal family, they're looking down on you. diana didn't do that. she broke that mold and did something extraordinary. she got down on the same level as the rest of us. she met us eye to eye. she opened up her arms and took us in. never been done before. >> she got the recognition within that environment of being good at things. she thrived on that. 's showrooma variety of stylish flooring you'll love for years to come. like pergo wetprotect. and stainmaster. exclusively at lowe's.