and he pulls out his gun and he walks outside and he starts to shoot people in the head. >> bobby stephens was walking inside after a smoking break. >> as i went back into work is when i started hearing the gunshots. i thought somebody dropped something. >> sylvia crowell who had been cleaning the salad bar was the first person shot. she never saw dunlap coming. ben grant, vacuuming, was killed next. >> heard the next two shots. the only thing that came to my mind was the kids are out there popping the balloons. >> colleen o'connor saw dunlap approaching. she sank to her knees, clasped her hands together and pleaded for her life, but dunlap fired a bullet through the top of her head. >> i was loading some utensils into the dishwasher. i turned around and nathan dunlap came through the kitchen door.