dejected, more and more every day. one thing they want is government officials from malaysia to come here to beijing. they have virtually been ignored. and so now finally we're seeing the malaysian government saying they will send a high level team to beijing. they announced it yesterday. we're waiting to see when they arrive, i should mention also that the chinese families here do say they are very, very grateful for the international efforts. more than 26 countries involved. their one concern is whether or not every country is sharing all the information. all the data that is important, because as we know some of this is very, national security information. anderson. >> as you said going through day 13 for the families, just unimaginable what the last 13 days have been. we'll continue to check with pauline coming from beijing later. the words from john young used in the press conference. very important to repeat.