loved ones. the details change from day-to-day on somewhat may have happened. what are family members telling you? >> reporter: they're still very frustrated with the lack of information and the flow of information. in fact, they asked in the news briefing today about the issue john was talking about, about that report coming out that possibly this airplane had gone down from 35,000 feet to 12,000 feet. one relative asked the officials today what he knew about that and whether or not it was on military radar. that official said we can't answer that, we don't have a military representative here. so that's the kind of dead ends these relatives are hitting, these brick walls in terms of their questions being answered. now, earlier today i did speak with a group of families and