>> i knew that he had passed away but i didn't believe it until i heard it from my parents at the hospital. >> we had to deal with the reality that he wasn't with us anymore. and i believed immediately that he was in heaven. >> what made you believe that? >> my faith was strengthened in those moments. i didn't doubt it at all. >> the video went viral. >> it did. it had been going around for hours even though ben had just passed away a few hours before. >> why do you think he made that video? >> it was ben's way of saying good-bye and i think it was a gift to the world. i think he wanted others to have