let's go! ♪ what you gon' do? you ain't talkin' 'bout nothin'! ♪ ♪ young lady who was, you know, mid 30s, couple of kids, recently went through a divorce. she had a lot of questions when she came in. i watched my mother go through being a single mom. at the end of the day, my mom raised three children, including myself. and so once the client knew that she was heard. we were able to help her move forward. your client won't care how much you know until they know how much you care. this is going to be great. taking the shawl off. i did it.