palmer he trusted these guys? awe thought is a personal choice. you have to have integrity. you have to have your integrity intact at all times. >> brian in your interview with palmer, he talked how closely the guards and inmates collaborate, they trust each other, a carefully calibrated system of reward/punishment. i want to play a bit about what he had to say about the system. >> it works for us, just as the the tv's work for us that we have for them in their cells, soap operas, you'd be surprised how stimulating they are for an individual. yes it does work. "days of our lives." >> after seeing all of this, were you surprised the system seems to have failed? >> here's what i thought was sort of the way that maximum security prisons in new york worked. is that there were these strange cultural relationships, there were these sort of nuanced negotiated arrangements inside, but that the outer perimeter was rock solid. and what we are seeing with the investigations that are under