or �*0utstanding' by the care quality commission, and it works "in the best interests of patients, providing access to the highest quality of care." back at the london practice where i'm working, i arrive one morning to find that neither i nor any of the other receptionists here can book a single appointment with a gp for that day. i'm told there's just one doctor on site and they're dealing with patients from another practice. it has a knock—on effect. the next day we're inundated with calls.