holiday with our friends to the norfolk broads on a barge. claire from newcastle spent £1,000 for herfamily holiday, and they drove almost 300 miles with their children to get there. it must have been 11 o'clock when we arrived there. couldn't book on till 12. we took a look around at the nice boats, thinking, there's our boat. we had the name of the boat we were going on. went to reception, no booking. after a 600—mile round trip, claire decided to go to lyne's house to get her money back. ijust wondered if we can come in and chat about the holiday? she had a bandanna around her head. a big strand of hair coming down her face. i thought, have you really lost all of your hair? she invited us in.