for the homeless? yeah, i did, i worked in several hostels for homeless people. so what has happened? i will tell you what it was, nick. when i first started working at cab we were seeing families that were coming in with all sorts of social problems, it was debt, it was housing problems, it was relationship problems, benefit problems, and we used to help these people, and this is 20 years ago i think it probably is, and we would see these families and we would patch them up and move them on and think i have done a really good job there, and then fast forward ten years when i working for a labour mp, i'm seeing the sons and daughters of the same families have got the same issues, and i'm thinking, we've not solved anything, all we have done is allowed a new generation of young people to come along and have the same problems that their mum and dad had, and that got me thinking, that we was wrong, in our approach, totally wrong. that is interesting, so, the experience of working with people who are struggling, you might not like this word, but hardened you, made you think... it did, yeah. i went from, come on in, let's sort you out, blah, blah,