in the queue and you get cut off. sc are in the queue and you get cut off. are you going in the queue and you get cut off. sr are you going on holiday? in the queue and you get cut off. so are you going on holiday? no, - are you going on holiday? no, because i don't know what to do. i would _ because i don't know what to do. i would have — because i don't know what to do. i would have gone anyway. when i spoke to the _ would have gone anyway. when i spoke to the person on the phone, i said if you _ to the person on the phone, i said if you can — to the person on the phone, i said if you can get me on another holiday in the _ if you can get me on another holiday in the next _ if you can get me on another holiday in the next couple of days anywhere for the _ in the next couple of days anywhere for the equivalent... in the next couple of days anywhere forthe equivalent... i in the next couple of days anywhere for the equivalent... i spent 4950 on this— for the equivalent... i spent 4950 on this holiday. then i went off and said can _ on this holiday. then i went off and said can i _ on this holiday. then i went off and said can i get a refund? can't do the refund — said can i get a refund? can't do the refund online because the holiday— the refund online because the holiday has technically already started — holiday has technically already started. no one has come back to me. i started. no one has come back to me. i have _ started. no one has come back to me. i have sent _ started. no one has come back to me. i have sent a _ started. no one has come back to me. i have sent a complaint e—mail. it i have sent a complaint e—mail. it is an i have sent a complaint e—mail. it is an absolute nightmare for you. can't even rebook something for half term because i don't have the money. the communication, the whole communication is very, very poor. like you _ communication is very, very poor. like you say, _ communication is very, very poor. like you say, people are left out of pocket _ like you say, people are left out of pocket. when they discharged