i'll never forget it. i just walked into absolute chaos. this was during the second wave of the pandemic and before the first vaccines. rachel says she didn't feel safe. my particular surgical mask, by the time you'd wrapped the loops around your ears, i had massive, gaping holes on my cheeks. so, when you're in a bay of four people coughing and spluttering, you know, it's not like the virus picks which direction to go, is it, you know? within a couple of days, rachel was really unwell. her husband and two young sons tested positive soon afterwards. how do you feel about that? really cross because... ..the... ..the first wave should have taught a lot of lessons. we couldn't isolate the patients. we didn't have proper ppe. we didn't have scrubs to fit us. you know, it'sjust basics, isn't it?