used, facial imagery, age, build, absolutely everything that would be able to be passed on to my colleagues so that when they are looking at a list of people, they are able to say, well, it is not that person because of this reason, it is not that person because of this reason, and we narrow it down to just one person. once identified, liaison officers were sent to visit the victims' families.— victims' families. you know that these _ victims' families. you know that these families - victims' families. you know that these families have i victims' families. you know i that these families have been given a horrific message, and you know that is nothing you can say or do that is going to make that any better or make it go away. so all you can do is be there for them and try to help them in any way that you can, which is exactly what we do is family liaison officers. in 201a, the ikande family came to the uk from france for a short break. after they left the ferry, a lorry had a car on the ferry, a lorry had a car on the motorway. mary ikande, her sister helen and stepfather were killed. and six years