been profoundly different. _ the shrewsbury and telford trust told us it has made significant investment in staffing and training. it also apologised for all the distress and hurt it had caused. for charlie and herfamily, however, their contrition feels hollow. i feel disgusted constantly with what has happened to me. no normal 26—year—old woman should have to go through what i've had to go through. me and my husband can't have an intimate relationship. it has really affected me. if it wasn't for harry, i think i'd be... yeah, i'd have lost the plot by now. michael buchanan, bbc news, shropshire. for details of organisations which offer advice and support with pregnancy—related issues, go online to bbc.co.uk/actionline.