run the post office, what have we got to show? nothing. and we couldn't even get our children married. we couldn't look after them. we couldn't do anything for them. i feel a failure myself. but today, for the first time, someone in authority is listening to what happened to them. for what happened. this inquiry is trying to find out who is responsible for what happened. the people who did this, they should be investigated. not a single person has been brought to a charge, still today. they have gone scot—free, and their answer would be, sorry, they have left the organisation or they have retired. yes, but they are the people who did it, and this is not one person, this goes right to the top. and baljit's story is just the tip of the iceberg. more than 700 people were convicted because of those faults in the it system. thousands of families right across the uk are still suffering