being held up at dover, for miles and miles, queueing up without any facilities, in this weather, injanuary in the uk, it is pretty cold, not all trucks are as well equipped as others with regards to heating. and just the frustration and the unknown length of time the driver is going to be delayed. it is totally unacceptable and drivers deserve better. the increase in freight traffic has meant that the operation travel access protocol, or tap, a temporary traffic management system, has been called on ten times already this year but the port of dover is more concerned about new checks which will come into force in september. what we are trying to do is make certain the government fully appreciates what the implications are if we do not get an agreement between the uk government and the french government for a set of protocols that will work. unless we get that agreement, it is going to be very difficult to see how it won't impact travel