heading to the eu have been contributing to big queues on the road outside the town. special travel restrictions have been used ten times this year to ease heavy congestion on the a20 in kent — prompting anger among many drivers. here's our business correspondent, ramzan karmali. queues of lorries on the a20 trying to get into dover. a sight that many have got used to at the start of 2022. 0n social media, many drivers have claimed brexit. from january one, experts to the eu were subject to full customs controls. the boss of the port believes there are a number of factors causing the delays. since the beginning of the year, there has been increased transaction times at the border due to the carriers having to check customs paperwork at the check—in process. but equally normally for this time of year we have vessels that are out on refit, normal maintenance activities. we also are doing a bit of maintenance in the port, which means that our buffer zone