people are commuting less. 0utside london, commuterjourneys are only 54% of what they were and in london it's 41%. while that's good news for holiday spots like seaside getaways and rural retreats, the worry is that fewer people coming in to city centres will damage businesses. fewer commuters will absolutely have a big impact on shops and other businesses in town and city centres. our research shows that £33 billion a year is spent by commuters when they travel. for us as an industry we're building backup services, we've introduced flexible season tickets, but we want to go further, we want to introduce tap in and tap out, automatic price caps all over the country for commuters — what you've got in london, because we think that will help get today's flexible commuters back on board. we want to work with the government to introduce that as quickly as possible. the government has spent billions keeping the trains running during the pandemic. it's also keen to get passengers back. the way we work has changed dramatically for many. how long could it take