they will manage this. you were warned about every single one of these issues, and you're basically still saying, "well, the government might be able to help around the edges but basically business has got to sort it out." what you can't do, and must not do, laura, is simply go back to the old, tired, failed model of the uk economy that has led to relative underproductivity by comparison with our major competitors for decades, and has held wages dow, held growth down and held productivity down. government can't magic up changes to their systems overnight. it sounds like what you're basicaly saying is, "it's not my problem." what we're doing is making sure that, in terms of the consumer, the impact on people's lives, that we're giving all the protections we can. some of the people, you know, who have been writing to me may be worried about this, but i'm not worried about this, because actually it will be good for their businesses to invest in people and to