i was thinking, oh my goodness, i am really reacting to this patch test. i felt a really hot burning sensation behind my ear, which progressively got worse, to the point where it had taken layers of skin from behind my ear. it was so painful. and really scary. i had never experienced anything like that before. in south—east london at the charlotte's salon, one of her regular clients had a reaction so severe she had to call an ambulance. from the second i started applying, because she had her gown slightly undone, i noticed a rash creeping up her chest and starting to creep upwards to her neck. it was actually quite aggressive. i said, do you feel 0k? no, not particularly. got her straight back to the backwash and then just really just started shampooing it off with a hypoallergenic shampoo. that day she went on to social media to raise awareness of what had happened to her client. she felt quite giddy, she was quite hot and cold,