the service ms pilgrim received fell short of the level she expected. after we contacted them, they refunded her a further £340 as a gesture of goodwill. mike didn't get a penny from nationwide of the near £11,000 he lost. all they did was give me a case number. two days before this happened, i was diagnosed with leukaemia. so i didn't pursue it. i should have done. ijust lived on my credit cards at the time, which are now full. you are on your own now. you lost your wife 23 years ago, is it? yes. you have got leukaemia and all of this debt hanging over you. to be honest, when this happened, i have got a big pile of pills there, i almost took them. almost. nationwide told us mike's loss wasn't refunded because, based on the information they had at the time, no error had been made by them. however, since we got in touch with nationwide, mike has been fully reimbursed.