and motorists can now use an online portal to make accident claims under £5,000. there is now a ban on settling whiplash cases without medical evidence, a practice which has in the past opened the door to fraudulent or exaggerated claims. insurers have pledged to pass on the savings that these reforms will create to drivers. will batchelor reports. more than 80% of all personal injury claims for road traffic accidents last year were related to whiplash, over half a million of them. a rise in fraud has been blamed for driving up the figures, even as the number of crashes has fallen. sadly, a number of them, frankly, that have been fraudulent claims, and that's resulted in an increase in premiums for all of us. that's not good for road users, and it's certainly not good in terms of the reputation of the insurance industry. and that's why i think the new online system, dealing with those smaller claims, will help root out fraud and help