What will happen is if we do get to the position of more widespread infection we will monitor that as it develops we will take the best scientific advice as to how we may be able to delay transmission further and if that includes our actions through our isolate move more widely than of course we will do that in the past few minutes Lloyds Banking Group has confirmed its cutting $780.00 jobs this year across its branch network among the rolls to go or customers advisers banking consultants and branch managers the bank which has been hit by 2 and a half 1000000000 pound bill for payment protection insurance reported a sharp fall in profits last year the insurance firm direct line has also announced big job cuts around 800 posts within its u.k. Business are to go the home secretary pretty Patel has told senior police officers there must be no excuses for failing to cut crime speaking at a conference in central London Ms Patel signalled the return of national targets saying outcomes in key areas would be measured our home affairs correspondent Danny Schorr reports the home secretary's message was blunt the government was investing in policing providing funding for an extra $20000.00 officers so the service had to deliver in 3 years time when the new recruits were imposed people must see a difference said Ms Patel less crime safer streets no excuses she said Success would be measured against a set of national policing outcomes priorities would be to reduce merges serious violence and neighborhood crime the troubled high street lender Metro Bank has to reduce its planned branch openings by more than half after reporting substantial losses the group announced a pretax loss of more than $130000000.00 pounds last year in the aftermath of an accounting scandal compared with profits of more than $40000000.00 pounds in 2018. After 3 days of sectarian violence in the Indian capital Delhi The Prime Minister Narendra Modi has called for calm more than 20 people have died in the unrest which started with clashes between supporters and opponents of a controversial new law which is seen as anti muslim protection. Reports from Delhi In an appeal to the residents of Delhi the Prime Minister Nuri in Jammu the our citizens to maintain harmony and said that the police and other agencies were working extensively to restore normality this is the worst communal violence in the city for decades for the majority Hindu and minority Muslim mobs engaging in pitched battles with casualties on both sides there has been extensive damage to Muslim properties and businesses but authorities say there are hundreds of security forces in place and schools in the area remain shut today the measure office says more wet weather is forecast in some of the areas worst affected by floods and shops are and wish to share heavy rain overnight has caused the River Severn to breach emergency defenses with some parts of the river close to their highest level on record railway lines into shows pretty are closed because of rising water levels close to the viaduct cash handouts of more than $900.00 pounds are being handed out to Hong Kong's residents the move is an attempt by officials to boost the territories frail economy which has been affected by months of anti-government protests in the corona virus outbreak every permanent resident over 18 will receive the one off payment b.b.c. News this is b.b.c. Radio $4.00 now a novel inspired by the true story of 2 men on either side of the Israeli Palestinian conflict. And Rami who came together to work for peace after both lost a daughter a paragon by Colm a car is read by Stanley Townsend. On the clearest of days from the highest points in bad Jhala you can see all the way to the Mediterranean in one direction and to the Dead Sea in the other down below in the valley an orchard a watchtower a synagogue a minaret a military gate stay there long enough and you will notice the settlements a margin in a pattern around Jerusalem red tile red tile red tile coming together a perfect rim the rim of a tightening long there was a wreak to the prison in the canteen the shower stalls even in the tiny prison mosque mice fell dead in corners cockroaches the place was ripe with decay the days stretched out on a rack time was endless much of the Psalms time was spent in solitary confinement ritual called on him to pray on a clean prayer mat he used a blue cloth on which he drew rob the prison guard had so risked giving the cloth to him but some rolled it up meticulously without drawing attention they had fought it 1st he and I had so heard so I was raised an author talks Jew and had studied mathematics in Tel Aviv he was taken by the fact that bosoms prison number was 220 dash 284 something to do with what he called amicable numbers the 2 started talking but some learned Hebrew because he wanted to know the enemy if. You keep him close and learn how to bury him read the Torah know his file idolatry. Just about everything that surrounded by Saddam was enemy the food he ate the air he breathed even someone like Hearts on under occupation everyone was enemy but some was 6 years old when a helicopter landed in the hills outside Hebron he had never seen a machine quite like it before the soldiers when they leap day would look to him like green insects running up the hillside his mother ran down from the caves and shooed him home the caves outside Hebron were some of the most coveted places for farmers to live cool in summer warm in winter fragrant wood olives kept in ornate pots but some was one of 15 children in summer he slept outside on a straw mount under a tarpaulin side his father a privileged position it was Basam knew because of the guilt of all the children Basam was the only one who had missed the polio vaccine in a shallow cave asylum found the stashed grenades he and his friends used for the assault the army jeep crashed through the shrubs past the fence and general are shouting his right foot dragged he felt a blow to his head he crumpled while still running he tried to rise a foot landed on his neck his arms were tied behind his back a blow to the back of his neck knocked him out when he woke he was in a cell 6 feet by 3 he was 17 years old on the day he left prison but some called out his number from his prison uniform later he sent the cloth bag to Hertz on Hansel frame the badge 220 dash 284 and hung it on the wall in his office in the Department of Mathematics of the university where he had begun to work on ideas of harmonic integration. So Richard Francis Burton the Explorer translated Arabian Nights also known as The Book of a 1000 nights on a night also known as $1001.00 Nights one of sma diaries favorites was the tale of the hunchback who was assumed dead over and over again resulting in a string of confessions from all the supposed murderers only for it to turn out as revealed by the barber that the hunchback was never dead at all a few weeks after the bombing Rami went into smugglers room everything had been kept exactly as it had been the day she laughed her copy book on the table the photo of Shanae O'Connor in the corner of the mare he removed 1001 Nights from the book shelf and started to read the hunchback story you see cried the barber he's not dead as all what a psalm hated most about the prison beatings was that the guards would take away the prisoners clothes and leave them standing there in the great humiliation of their nakedness he soon discovered that it wasn't the 1st thump of the bomb that was the worst it was when he realized that it was not going to stop by the time the 7th or 8th blow landed it almost felt routine only had so would not take part in the beatings one see through it was of over Basam to protect him another guard pinned Hansel against the wall asked him if he had a polish on for camels and so replied that yes he was interested in the county his ability to spit without fear in an owner's face my name is Rami a one on I am the father of sma die I am a 7th generation Jerusalemite also what you might call a graduate of the Holocaust immediately on release from the concentration camp in a house which yet sank down on goat was given a ticket to travel on a ship to tell of Eve. On arrival you'd sack was met by underground Jewish forces and put on a bus to Jerusalem a job was arranged for him as a police officer he soon learned the language and began to fit in but he never spoke to his children about his experience during the Holocaust until decades later when he was asked by sma dar for a school genealogy project before I was fed worked as a runner for the rabbi in jar smuggling gold to the market the money was used by the rabbi for food and medicine in the evenings Yitzhak hung around the cinema and began to scalp tickets the Germans loved their cinema he bought half a dozen tickets and sold them at a little over face value one evening with a single ticket left over decided he would go in and treat himself to a sari Leander film The Great love what fascinated sma die the most about her grandfather's story was that a well dressed man had slipped yet sack a piece of seed cake at the train station in New York the cake was wrapped in a piece of newspaper on the train he owned for the newspaper and found an advertisement for the film the great love he had sag ate the cake but he kept the piece of news paper folded in his pocket but some had a small television set in his prison south black and white it received channel one in Hebrew with occasional Arabic programs on the night before Holocaust Memorial Day He switched it on to a documentary it came as no surprise but some was chewed into their propaganda. He would watch anyway he wanted to sit there to watch Jews die one after the other to see them fall starve collapse in ditches to experience them being annihilated 20 years old lying there on his bad by Saddam was waiting for the moment he could applaud had lunch time the next day as Basam walked along the metal floors to the canteen his balance was all knocked to how he lay back on the hard bed arms behind his head he had wanted 1st to cheer the falling corpses know your enemy keep them close under your feet preferably He pulled up the thin blanket to lighten the sorrow of the sorrow for he repeated his prayers he wondered why they did not fight back one after the other in their nakedness the most excellent Jihad is not for the conquest of self state your name but some hour I mean from Hebron age 42 who you traveling with my wife and children destination England where in England Bradford What's your purpose to go to university what your purpose in going to university to study how old are you 42 and you're studying Yes Did you finish school my studies were interrupted interrupted I didn't finish no why are you smiling I like to smile do you want to miss another plane Basam know then wipe that smile off your face and tell me where did you learn Hebrew after school I learned after school and then I worked for the authority 1st in sports and then in archives then I was a excepted into the program of Bradford. 25 years with that study and all of a sudden our I mean you're an intellectual I never said I'm going as a student for how long a year are you going to study the Shaw pardon me the Holocaust I heard you you're studying the Shoah you're an Arab you're a Muslim you're a terrorist 7 years in prison you attack us you throw grenades and now you're studying the Shoah is this some kind of joke by Saddam What do you think I am stupid I don't think you're stupid so you're going to England so you can tell us how the show I didn't happen know how many terrorists are you going to be meeting in Bradford. Once a terrorist can you define it for me you're asking me my wife and children are waiting we're going to miss another plane and I have to say that I'm a little terrified right now yes oh you're a real smart ass boss I want you I don't think so how many children do you have a psalm 5 I used to have 6 later he would meet English men who rolled their eyes when he mentioned Bradford nothing like Oxford unlike Cambridge. But he and sell well loved it the openness of the town the space the Green Park the low red brick houses the cafes the shops the falafel stand the Indian cop with the dreadlocks the ringing of charge balance the call of the moon was in the quiet street the kids allowed out to the park without worry the surprise of it all even out of the bowl of a grey English sky. In the library he read primo Levy and Darnel Edward Saeed he watched Schindler's List searched documentaries dog had pictures of the camps he began to work on his master's thesis the Holocaust the use and abuse of history and memory he wrote it in longhand he saw it in Arabic but wrote in English . He was the oldest in the class peace studies he sat at the back kept as quiet as possible still the word leaked out he was a Palestinian an activist he had lost his 10 year old daughter he was studying the Holocaust he was invited out to parties to dinners to symposiums he accepted the invitations one in Glasgow one in Copenhagen one in Belfast it was his curse he could never say no he didn't hate Jews he said he didn't hate Israel what he hated was being occupied try a checkpoint just for one day try a wall down the middle of your schoolyard try your food rotting in a truck at a checkpoint try it. He spoke of how he left prison not so much amount of peace but a man who wanted to pit himself against the ignorance of violence including his own . The irony then of the years that followed his marriage his children the piecework and then that rubber bullets flying through the air on an ordinary January day the smash of his daughter's forehead against the page. My name is by Samarra I mean I am the father over here. Everything else rose out of that. A Paragon was written by Colum McCann and read by Stanley Townsend It was abridged by Doreen Estelle and produced by Michael Shannon for b.b.c. Northern Ireland this is b.b.c. Radio 4 where now it's time for you and yours with Winifred Robinson Hello welcome to radio force conceive a program today the people who bought new homes built on flood plains will end up living in flood ghettos and the future may see areas where small businesses don't move into those areas people don't have flood insurance. Basically people can't sell their homes to hospitals and care homes failing to learn from avoidable deaths but not sharing the learning that comes out of investigations without that we're destined to continue the mistakes of the past and that's tragic and the online storm over teabags that started with the picture of the new chancellor brewing up and ended with this plea from the company on Friday the chancellor shared a photo of r.t. Politicians do that sometimes we weren't asked or involved lots of people got angry with us all the same. When celebrity endorsements go wrong has anyone famous ever put you off stuff e-mail us please you in yours at b.b.c. Doco to u.k. View on social media it's hard to argue and you also text us 284-8444 me it was going to and the scented candle. The world's biggest ticket resale website via gogo is allowing touts to list and sell tickets that the touts don't own Now that's important because it's breaking consumer protection law by a Go-Go has been taken to court about this before and by go go promise never to do it again but we can show that they're not keeping the word they're still doing it right now Shari Vols been investigating Sherry you're not allowed to sell tickets you don't own why not because it's fraud so if for example you go online and look for tickets for say an evening with Harry Redknapp as I did Top Of The list will be an ad for Vibe go go go go to 2nd reseller and you may not even realize that these tickets are still for sale at the theater the primary seller and the last says ticket touts using via Gogo must own those tickets 1st no one can sell you something they don't own but these people are why it's a con It's called speculative selling and once they know someone's paid through via Gogo they then go to the theater to buy the real ticket and on Monday 2 men would jailed for doing amongst other things selling tickets through via Gogo that they didn't yet. Boy go go shouldn't be allowing this though should they know and they've told you and yours that they don't allow it and more importantly they told the court they don't allow it but we have proved that they aren't doing enough to prevent it we were contacted by the lighthouse theater in Poole in Dorset because they couldn't understand how tickets that they still have in their hands up for sale for 3 times the face value own via Gogo and I mean the exact seats so you know as producer Natalie and I decided to test this we bought some of the tickets that lighthouse had for sale through via Gogo and Cyrus and George who's the head of marketing for the theater joined us on the phone as we did it what I've got at the moment it's not got the seating for anything with Harry Redknapp like and they are not screening tickets that have already been sold and I can see tickets that are still available for sale on my screen we are going to go on the Via go go website and look for tickets for Harry Redknapp at your art center the pool Art Center says it is the day we want and this is the dog's tickets Ok we'll get 2 tickets and what the Via Gogo website is producing for us is best value tickets and cheapest result so we've got a $94.00 pound ticket here sorry do you have any tickets available in row Ah yes so we do have available in the row currently Ok now it says face value per ticket of the ones that we're going to buy are 30 pounds but via gogo is charging us $94.00 pounds each for these tickets so we're going to click book now now. We are told that we have 9 minutes and 55 seconds left to complete our purchase Ok the seats we're looking to buy are row our seats $37.38 so if you click Ok they're Ok Now don't forget via gogo is a secondary site which means people sell. Via Gogo have already bought the tickets at face value and then selling them on at potentially higher value so sorry you are the primary seller so you are the sister do you have still for sale seats 37 $38.00 in row are for an evening with Harry Redknapp on Friday the 13th of October 2020 yes and 7 and also Kate a still if you know unsold tickets so I'm a little cookie how you would be able to buy tickets for those 2 seats because they are sold on our system so we're going to tap the button now Ok where watching thank you your order is now complete Are you saying anything Sarah I can't see anything for having that on Friday the 13th and those 2 things that you just mentioned going through that does that suggest that now somebody has sold you a ticket that her organization is now going to contact us by whatever means and now boycott kick you at the face value on our website. In order to then send them to you Yes Why round and does it confirm that email that you got the seat number of 37 and off she 8 that you just purchased Yes it does you still have the tickets in your hand or on your system yet you as the lighthouse they are yours to do with what you want absolute I've just given somebody 199 pounds for something that doesn't exist are you take it some valuable on Vi go go so that was last Friday night and the money came out to my account and on my credit card statement it says $198.00 quid via Gogo event tickets and guess what the tickets is still at the lighthouse are sent to no one has bought them yet so via Gogo should not have allowed that sale to me and another thing the courts told via Gogo that if tickets were from a trader by Gogo had to give customers that traders full details name address and. Details before they took any money and in consumer law you have to know who you're buying from before you pay but with the tickets I bought via Gogo only gave me the name before I paid and only gave me the address and company details after my credit card details are gone through and so when I checked I found that that trader doesn't exist so that's 2 more breaches of consumer law how divide Go-Go react well when the lighthouse told us that they delivered via Gogo nothing happened but when we got in touch with if I go there reacted within hours they pulled all the listings of the lighthouse theatre and all the sales being made by this mysterious or fictitious trader and they said it appears these traders were selling trying to sell tickets they didn't have this was an unacceptable situation and the company took swift action to remove all these listings and banned the trader in the u.k. Could it be just an unfortunate one off well Natalie and I looked for via Go Go on tickets on a number of shows at about 10 theaters across England we've spoken to the theatres and there are loads of the seats available for sale on via go go with different traders and we know those seats are still available at the theatre and it means the touts don't own the tickets they're selling and that's fraught showy Thank you all Mike under-used leads a national trading standards eek rhyme team it brought the prosecution that ended with 2 touts being jailed only this week for selling tickets they didn't own and that case gives you an idea of the money to be had from doing this those 2 people had made between them 7000000 pounds my country's Why is this week sentencing of those 2 terms 2 guys called Peter Hunter and David Smith Why is the prosecution so important. Good afternoon good afternoon. This is a in a very very important case and has actually been widely described as a landmark case and I think that's a very accurate description because this sends out a very very clear message that people like Peter Hunter and Barry Smith who engage in the activities of buying huge quantities of tickets from primary markets and then reselling them on 2nd or platforms on in doing so conceal the identities of the tickets to conceal the identities of the purchasers of the tickets or as as in the case you've described sell tickets that they don't own is fraud and that's what they've been convicted of you've heard here that we were able to buy tickets that the Tao didn't I mean that is exactly one of the charges that these people hunch and Smith were convicted of how serious is this with I go go well the sentencing and the convictions that we secured sends out a clear message that the activities of speculative selling Auspex selling as it's been coined the phrase it's been coined is illegal it's fraud and this case sets that precedent so I think that message needs to be reinforced and I think there is clearly some further work to be done in relation to the 2nd resurfacing platforms and we engage closely with the competition of markets authority in that regard and there are also further ongoing cases that we are taking and I think it would be inappropriate for me to necessarily comment on the specifics of this particular case would it be fair of me to say this until now with this case sets a precedent that people doing this of been largely getting away with it. I think it's fair to say that for some time now people like contour and Smith have been engaged in activities that until this case was brought there was not legal clarity around whether or not they were doing anything wrong but this clearly says that this is fraud armed people who are engaged in these activities should take not from this the verdict in the sentencing there's been 100 down how much damage do you think that this ticket online has done to the public we believe is done significant damage it's difficult to quantify the exact financial harm that results from this but we know that thousands tens of thousands of tickets for for many high profile events bought and sold each year by just by this activity and clearly that the ruling of the court accepted that this type of activity did to distort the ticketing market and so this sends a clear message that it must stop my countries from the national trading standards equine team thank you for coming here. Celebrity endorsements can be great for business but sometimes they backfire hash tag boycott York City has taken off on Twitter since the chancellor she tsunami posted a picture himself making a cup or over the weekend now he's a Yorkshire m.p. And he was standing alongside a giant pack of York City afterwards the tea company posted this asking people to try to be kind so it's been a rough weekend on Friday the chancellor shared a photo of r.t. Politicians do that sometimes Jeremy Cormorant did it in 2017 we weren't asked or involved and we said so the same day lots of people got angry with this all the same. We spent the last 3 days answering furious accusations and boycott calls but it's been lovely to see the others speak up for us we're so grateful to everyone who's done that in a civil way and gutted to see some use it as a reason for more nastiness but for anyone about to vent their rage online even to a company please remember there's a human on the other end of it and try to be kind. So why people getting so upset or is it just a storm in a teacup sorry I didn't write that well here's what Jonathan k.b. Say's about it he's a brown psychologist your shitty is supposed to be like the tea for every man rather than a politician who has one belief or another belief it's supposed to be ubiquitous and I think that's what annoyed people when it comes to a politician aligning themselves with it now in today's world anyone who does get annoyed they will instantly go on to Twitter and of vent their rage and so they are raging about their cup of tea it's interesting that people are suggesting that it's time now to take your spoons up in arms and actually start boycotting this brand but I think that all that magically says to do is put more attention on to the brand hence you and I are talking about it now I can think of lots of examples where you get brands tainted by politicians the one that comes to mind is sausage gate with ball is where he was promoting a brand of sausages by posing with the sausages people got annoyed because a lot of the workers came from Eastern Europe and at the time they felt that he wasn't you know supporting them sufficiently so that sausage became a bit of a bang in his hand. John Brown psychologist as you write at the start is anybody famous ever put you off buying stuff and Rich's email to say all celebrity chefs who put their names and pictures on packaging of food put him off he just says he objects to paying extra for that you're listening to you and us Radio 4 is consumer pregnant 28 minutes 2 are now people who use prepayment meters will still be able to buy top ups of only a pound British Gas has increased the minimum is how to increase this minimum spend to 5 pounds they did that in January but they backed down customers that complained and they did organize petitions and they were. Port for them from M.P.'s Rachel Gregory's from the charity Christians Against Poverty it supports people struggling to pay their bills Rachel British Gas came on you and us back in January and they told us that only 3 percent of people with card meters top them up by the minimum payment of a pound and then they only do it very occasionally in British Gus wanted to raise the minimum spend to a fiver to cut down on their own administration costs why do you think that change their mind now. I think that there's been a realisation that while it might be through numbers and the days people 5 pounds can be every unachievable amount and across the hay this is not a small problem for the people we help that Christians against poverty we find about half a day's coming through our door really really find energy costs and affordable and having to make impossible choices daily about whether they and heat their homes or Buy Theater and say and a few pounds either way can make all the difference but ingenue there are also big problems with the card me to pay points British gusted given the contract for providing these pay points and for running them to a new company some of the pay points were moved to were taken out and some of them didn't work British Gusev told us that now all of these pay points affixed and they say that if customers tell them there is a shortage of paper points where they live they will look to sorting that out is knowing where to go now to top up your gas and electricity cars is that still a problem for the people that you help. It's definitely a problem and in some areas we recently conducted some research about thousands of people that were helping and in some areas more than others at the thing and pay points and needs your house and open comedian times is a challenge and more than in other areas and I think it's an important reminder that as and the energy industry is rolling out smart me to switch more digitally enabled and can be topped up online or 3 mobile apps for many people talking up in shops remains and perhaps that preference or even their only option and so it's really important that that net is maintains an appropriate level you mention research that you have published today with a 1000 people that you have helped with that with those bills fit into that. For the research we've done is looking at and how low income families find and buying the energy that they need for the very very basics and such as cooking and lighting in their homes and we found that for many it's not anything that is just simply on the foldable and and they're struggling with things I put in the washing machine or or having a shower we and spoke to people that we've met who are relying on street lighting shining in through the window at night because they can't have the electricity on or have spent 5 years not using the heating and hot water and it's a really depressing way to live to have those very basics just simply out of your reach and we find so sometimes with the research for another charity today that says that low income families are a more likely to be paying more for their and edgy because they're on these expensive tariffs is there anything that can be done to help with those. In recent years and the government has put in place in price caps and that benefit people on prepayment metres and which make sure with their fair price compared to other deals and but we still find that affording energy is a really big challenge because there is not enough financial assistance to make sure and that the costs that someone has to pay and is in line with their ability to meet these costs to someone like you to go through the outgoings with them. Is that what you mean not enough support no we find there and this is not simply at budgeting is she. Talking about households who are rushing the ice is very very financial support I understand yes not enough not just simply not enough income. To meet their all the essential costs we have to pay and household and interestingly with Love and Theft on switching and your energy bill to the best tariff and the big game thermate from seeing that sometimes maybe up to $300.00 pounds a year in our research we found that people that had flitch were equally worried about the cost of the energy bills and the thing that they had were having Cheveley and because they couldn't afford it because it is not enough of a protective factor Rachel Gregory thank you very much hospital patients and care home residents are being put at risk because recommendations by coroners aren't being acted on you and yours has been given exclusive access to new research which says that lessons from avoidable deaths aren't being learned and mistakes are being repeated Helen used the chief executive of the charity patient safety learning once a new national body to be created to oversee the coroner's warnings and she's just written about that to the chief coroner when people are unintentionally killed by unsafe care we need to prevent that from happening it must be prevented we're not going to be able to do that as well as we need to if we're not sharing the learning that comes out of investigations or coroner's report it's so important that there is a coordinated oversight body that will be able to take that learning and to share it out more broadly without that we're destined to continue the mistakes of the past and that's tragic that's how the news from the patient safety learning charity or disability reports or Carolyn a concern to tell us about the new research that's been given to us she's in our radio car she's outside the Queens nursing institution central London Carolyn Yes well the institute has helped fund some of this academic new research into whether lessons are being learned. From what are called prevention of future deaths reports or p.f.d. They are issued by coroners after an inquest when they fear that a similar death could happen again unless action is taken to prevent it now in a moment we're going to be speaking to Dr Sarah Ryan who is warning that mistakes made when her son Connor Sparrowhawk who died in 2013 are still happening 7 years later but 1st Professor Allison Larry from London Southbank University has done this research professor Larry you've looked at a 1000 of these reports from 2016 to 29000 and you came up with a number of themes that you say repeat and repeat talk us through those the Yes We found a number of things the 1st even the most obvious thing is really around the scale of the work force so we're seeing coroners commenting on the fact that there's a deficit in skill levels so for example where care is being delivered but not by skilled people some examples of this are things like the administration of insulin people with already very low blood sugar with blood sugars been measured but the insulin still been administered or the vital signs were observations of some people call them which are. Routinely recorded in areas like care homes and hospitals and in the community but they're not acted upon So that's one of the predominant themes so it's around data being collected but not being acted on I mean you come across examples and I've been looking at the data as well for example an overnight Ward had 19 admissions and discharges and only 4 staff only 2 of whom were nurses somebody died there because their observations weren't done that's correct yes so another one of the things that we that's coming out of this is resourcing So having not just the right level of skill but the right level of staff and that's a very good example of a clinical decision you know or a an acute admissions unit where there's a very high turnover of patients and that's akin to something like air traffic control trying to land all the. Throat at the same time it's an unmanageable workload and introduced a huge amount of risk and Dr Sarah and your 18 year old son Connor Sparrowhawk he had an epileptic seizure and he drowned in a bath at an n.h.s. Assessment and treatment unit when staff reduce their observations of of him the carnot the time said his death was preventable What do you make of these findings in this research do you think any lessons of being and no I found out early shameful I think when we went into Conner's inquest 2 years after he died we were told that getting a prevention of future death report was the big That was the Holy Grail in order to give the trust a sharp rap across the knuckles to make sure that she acted and that and we found since then that these reports are just an interaction between the coroner and the trust or the place for so whatever the public sector body is no oversight of any of these findings is know much in the dots as linking the patents Alison's doing this research you know of her own but because she's she she's concerned about it and I think it's utterly shameful that these reports just sit on a website that nobody knows about nobody seems to look at and do you think that specific things that happened to Connor are still happening here we know they are listening to said this morning when we met but there was a similar death a couple of years later exactly the same pieces in place I mean. Death was so totally preventable it actually makes for quite sick thinking that is still happening but the the wider pitch that Alison is discovering in this research is utterly shameful it's over and over and over again and it's disrespectful it Shorty practice and these people have lost their lives their families have had their lives shattered and with we're just getting carelessness and dismissal we have obviously approached a lot of the organizations to whom the coroner's right and the Sikh you see in the Department of Health have not been able to come back to us so far but caring and are making the point that until staffing staff adult social care crisis is addressed and that staff a trained better and better rewarded. They they say that that is part of the reason and also n.h.s. England are saying that there is a meeting where these these reports are discussed by n.h.s. England and they also point to the fact that medical examiners are going to be introduced very shortly across across England to to look at desks and try and learn lessons so really there are other methods of making sure things improve on there as well as the coroner's reports they're absolutely other methods and I think the medical exam is particularly very welcome of course the only couple hospitals and a lot of the deaths that occur in the permittivity deaths occur in the care home sector in the community mental health settings and other settings such as railways place or 14 different categories and I think there needs to be some oversight to learn from all of these they are an amazing resource in terms of learning for patient safety the safety of people receiving care generally and I think a failure to learn from there is really you know each one of these reports as you go through them it's very obvious that this is somebody sorrow and for us not to learn from them I think it's actually not very good at all. There are a couple of exceptional ones as well and in one case the coroner actually commended a care home when a patient from the acute sector have been sent home very unwell in the care home acted very quickly unfortunately when able to save the person's life but there is skill and knowledge in the care home sector and I think that the quote from Kay u.k. Is absolutely spot on we need to probably that workforce and develop it the organizations all have the opportunity to respond and they have to respond within $56.00 days so why is that in itself not you know becoming part of the solution I think it's fine to look at the responses and we feel it's about 100 of the responses and they generally seem to have the same sort format to them there's an acknowledgement of the issue and sometimes there's an address to process so for example the introduction of a new policy but quite often when you actually look at the full coroner's report there was a policy in existence already it just wasn't implemented so what we've. I think I think it would be really good to see some actual learning from this in a in a in a much more rounded why and Dr Ryan you're calling for this body this oversight body the coroner the coroner's themselves and the chief coroner has told us that he can't change any of the actual sort of legislation at the moment the Ministry of Justice is responsible for that and they told us there is no provision in the legislation for the chief coroner to oversee or in force the implementation of any of these recommendations and they say because they're the judiciary it wouldn't be appropriate for the chief corner to actually comment on whether he thinks the law should change your in a position where you can call for change yourself and why do you think an oversight body would actually achieve any more than all the other sort of protocols and form filling that already exist that they work Alison's doing is already showing that a bit of scrutiny can actually find really important and powerful findings in these are being looked at at the moment of Qusay should be scrutinized is imo a sort of almost lost Look words having this discussion because it's so ludicrous we have a body of reports that nobody's drawing any it is doing any analysis around what is being found and they should be the findings should be known to trust other than the trust where the patient died that the learning potential is for all the trust or the care providers or the public sector bodies and somebody needs to do that work and has worked both of us academics I mean this is just this is so basic it's as basic as the failings were being reported within these reports is a circularity here that is so outrageous because it's so easily rectified Ok Dr Sarah Ryan and Professor Allison Larry thank you both very much indeed it was kind of concerned reporting live from London families who've lost loved ones to gambling addiction at Westminster today some of them arriving on foot they've walked a 100 miles to get there stopping off on the way at 6 football clubs that have gambling firms as their shirts sponsors the charity. Gambling with lives is organized this lobby of parliament it wants mandatory safety testing on gambling products and the kind of health warnings that you get on cigarettes is rich she and her husband Charles set up the charity after their son Jack took his own life he was 24 they say he died because of a failure by the authorities in the u.k. To protect people from gambling harm I spoke to Charles and his Richie this morning and this Tell me about his son he was a very very happy extroverted very popular and successful child and young man and he was very normal and he certainly didn't have any underlying traumas or or difficulties why did he take his own life was he in a lot of dead no it's not about the money he wasn't in a lot of debt you know it was a couple of 1000 pounds which of course we could have paid off for him it's about how a real addiction affects your mental health that you feel you would never be able to live your life where you will be able to control what you do you feel controlled by something else so what do you believe that happened to Jack Well we know that he started gambling going into the bookies to play on The Fix dot betting terminals with a big group of his friends while he was school they were in the 6th form so it was under-age and they were gambling with their dinner money and sometimes they had they had their sandwiches and sometimes they didn't I think the point about it was that it was extremely normalized and that when they went into the bookies they didn't know whether they were taking the equivalent of heroin or kind of it's you know that's the point and that's what gambling with lives is calling for that we need to know we need proper public health information about the different products so they're full of the different products have to be safety tested before they come onto the market you know in a child. Gambling with lives tell me what your calling for today how could what you call gambling products be tested before people use them. There's already a very substantial literature on what makes games addictive and the key things are things like speed of play frequency of betting losses disguised as when steak sizes etc The addiction rates on the fab to use those studs betting terminals indeed where they reduce the maximum bet 2 pounds a year ago that was the 1st time there was an admission by government that there was a product which was too dangerous to be on the market in its current form now you've got exactly the same products online with with no restrictions you've got sports in game betting coming along which is basically you know a continuous permanent gambling experience these are products which we know are addictive and therefore they need to be restricted and new products need to be measured against new guidelines the body set up to speak for the gambling companies the betting and Gaming Council told us that they have for example and banned advertising whistle to whistle during televised football games and they say they're drafting a new code for product game design and they say they'll make sure the safest products are designed for apps online games and gaming machines and that this code will be underpinned by testing the effect of these products on what they call consumer behavior what do you think. I'm sorry to say that at the moment this is all words if we look at what the industry has done it has only ever been prompted to do anything by pressure from either legislators like the 2 pounds or campaigners the only thing that the industry has done so far off their own bat is the whistle to whistle you know firsthand the impact the loss of your son has had on your own family what sort of reception did the families get when they called in at the football clubs it's mix to be honest some of the clubs in Gauge very fully I think Queen's Park reign. Jizz and full I'm totally welcoming and I think that they as clubs see the responsibility that they have got for for their fans young football fans or those most at risk of developing gambling disorder football. Has got a very unhealthy relationship with gambling at the moment and many clubs seem to depend on that income but there are clubs like Tranmere Rovers Luton Town who have made a very very vocal and positive stance of saying this needs to change and I think that will happen with some of the clubs that we've been visiting that was Charles and Liz Ritchie speaking to me this morning it's been a terrible winter for flooding and it's not over yet the official government forecast for the rest of this week a warning of flooding imbued leak in Worcestershire this afternoon flooding along parts of other parts of the river 7 this week and along the rivers including the use the Trent and the y. Groundwater flooding is expected over parts of the South of England for at least the next 5 days the head of the Environment Agency said James Bevan says we should resist building new homes on flood plains if at all possible we also have to accept that while we can protect most people most of the time we can't protect everyone all the time and that's why we need to think about making places more resilient to the flooding that will occur in future and part of that is making sure that as far as possible we don't build on the flood plain I think we have to be realistic most of the country is a flood plain Most of our towns and cities are built on flood plains the population is increasing and we are going to need houses for those people a new development so we're not saying and I don't think it would be realistic to say that there should be no building whatsoever on the flood plain we are saying the clue is in the name it's called a flood plain and therefore there should only be development on the flood plain when there is no realistic alternative and if there is development that is going to take place on the floodplain we need to ensure that it doesn't enhance anyone else's flood risk and we need to make sure that that development those houses those businesses are designed and built in ways that are resilient to the flooding that may well. But it was some of the people flooded out to come to get insurance they're the ones who live in homes built after 2008 now they're excluded from a scheme that's called Flood really that was set up by the government and the insurers to help the think tank bright blue says 70000 homes have been built on land at the highest risk of flooding in England after this close of Point 2008 and that includes $20000.00 homes that are not protected by flood barriers the director of the think tank Ryan Shorthouse says if flood really isn't extended to include houses built after the cut off date lots of people will suffer financially well Official figures show that one in 10 of all new properties since 2013 have been built in what the Environment Agency calls only 3 high risk flood areas the purpose of flattery and the cutoff date being 2008 was to disincentive eyes behaviors such as building or flood risk areas but obviously since one in 10 new properties have been built in flood risk areas that cutoff date hasn't really been effective in the future may see flood ghettos where we have areas which whole groups of property do not have insurance and therefore they become basically flood ghettos where small businesses don't move into those areas people don't have flood insurance. Basically people can't sell their homes run short House or the thing turned bright blue so should the flood really be extended to include people that have bought these new homes built in high risk areas that are unprotected now Omeri Dano is chief executive of the Know Your flood risk campaign her home soon flew to 3 times and she's now one of flood Reis advisory panels She's in our studio in Worcester Mary what's it like there. It's very very flooded the main city bridge has been fully closed to traffic and I have driven through what. I can only describe as surreal scenes of water worlds to get here via a very long convoluted road at the studio is is surrounded by water and the only way we can get in is by coming down a very steep path from the road behind as well thank you so much for making the effort for us we've heard that from Ryan Shorthouse with a think tank now he thinks the flood recover should just be extended to include all these properties that were built after the cutoff date you know after 2008 what do you think I couldn't disagree more really. That is somebody that has been flooded herself but flood 3 was set up and we had an agreement with the Association of British Insurers prior to flood 3 that building would not be insured that with new build that was built on the flood plain and the idea behind this was to not to incentivize development in the flood plain the flood plain as we've heard from same subject James is there for a reason it's the place a river goes when it's full it's the rivers 2nd home and building on in a flood plain is building houses to flood so I think if we give these people insurance or just encourage the builders to build more Oh absolutely without question that they have to go through a quite a difficult process to get planning application but I feel if that was eased up and people knew they could get flood insurance then that difficult process would be pardon the pun watered down somewhat so the people who might find themselves in future in these flood ghettos have both these new homes that they're not going to be able to ensure they're probably not going to be able to sell they may end up being mortgage victims is it just their bad luck. I'm very very sorry that this has happened and yes in a play I just wish that they they had their eyes open before they bought it but there are other solutions to this one of them of course is that they could shop around for I would be more in short expensive insurance but you can with a much bigger excess again which you can. Get insurance for through something to show your success ensure access but also to think about making their homes flooded resilient so if they do flood and you can do that in 2 ways one by trying to keep the water out with a cut to mop products and be adapting the homes to allow them to flood to recover more quickly Government Association why councils have allowed building in flood plain areas now they said councils only allow new homes to be billed if they have been told that flood defenses are in place now they say the money for flood defenses that is spent on them should be devolved I simply mean to councils and they say that the government should take more from the building companies for flood defenses and that they should also change building regulations so that new homes are better protected from floods Do you agree with that I couldn't agree more we have been lobbying long and hard for a long time to get the minutes at the Ministry of Housing to update the building regulations to allow housing is that are built to be flood resilient However I do feel the developers also have the ear of the government and they want to build houses at the cheap and put them up quickly and factoring in flood we see an adaptation would cost more to build to marry don't have to be there because we're running out of time and we did talk to the House Builders Federation they told us there's a shortage of land and they say they're already meeting strict rules that a supply the Environment Agency and the govern themselves say local authorities have a responsibility to assess the number of homes their communities need our planning policy is clear housing should be located in the areas of least risky. Flooding they say we're development is in a risk area and it's absolutely necessary appropriate measures must be taken to make sure that homes are safe resilient and protected from flooding that's it for today I asked you at the start for your the celebrities have put you off stuff you had loads and loads of ounces Tom tweets this Tony Blair and George Bush Bush bonding over Colgate toothpaste put me off that for life thanks for listening today . B.b.c. Radio 4 let's go to the latest on the weather with Susan power a very good afternoon tea more rain is in the forecast unfortunately particularly for the end of the week Friday into Saturday as a risk of 50 millimeters quite widely across the u.k. That's a couple of inches of rain so for those in flood affected areas unfortunately there are more challenging conditions to come but if you can cast your mind back to this time last year our Betty remember I had lunch yesterday and it was 21.2 degrees in Q gardens on the 26th of February will miss February day on record today it's much chillier and as we look at our full cost of overnight tonight and into tomorrow we're talking about a significant risk of snow for the softening it's quite a straightforward story out there it's chilly there's a lot of sunshine for the majority scattered showers across England and Wales will clear this afternoon whereas showers will become heavier I think across Northern Ireland and Scotland still some heavy showers to come to the north and west of the country with snow above around a 100 meters across the lower levels where some of the showers 10 heavier a chilly day across the board factor in the breeze and across northern Britain it feels close to freezing about 45 degrees to the south and then through this evening and overnight more snow showers to come for Scotland Northern Ireland and Northern England the risk of ice here for 1st thing on Thursday though the South a challenging forecast for us as an area of low pressure heads into the southwest of the u.k. And bumps into the cold air at the moment it looks like the m 4 is a rough cut off line where we'll see the snow north of the m 4 across the hills and mountains of Wales into the consulate and the Chiltons could be a covering of snow up to 2 inches the 1st thing on Thursday and then through the course of the day morning as that low pulls up towards the continent a difficult mixture of rain sleet and snow across the Midlands East Anglia in the Hiram counties for the morning rush hour by the time we get into Thursday afternoon things will become much clearer there wants again as that low pulls away but a chance of some disruption tomorrow morning. Susan thank you on f.m. On longwave on digital radio and on b.b.c. Sounds this is b.b.c. Radio 4. Hello and welcome to the world at one with me Sarah Montague the World Health Organization says the sudden rise in coronaviruses virus cases outside China is deeply concerning the health commissioner appeals for calm this is.