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As more consumers than ever before turn to online shopping amid the pandemic, customer service companies specializing in text messaging and chatbot support are in high demand.
In November, Facebook announced a landmark $1 billion acquisition of the customer service company Kustomer, highlighting the growing role of social media in e-commerce and rising interest in messaging based support services.
Here are five of the top companies disrupting the customers service industry and changing the way consumers and retailers interact.
2020 was a year of seismic change not just for retailers, but also for the customer service companies that support them.