The Skanner News - Please Hold: Pricey Way to Jump IRS Phone Line at Tax Time

E. Martin Davidoff's accounting firm spends upwards of $5,000 a year to a company that can zip him and others to the front of the line to get through to an IRS customer service representative. He says paying for enQ's line-jumping service cuts out hours every day that he would otherwise spend waiting to talk to an agent.

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