The future of social security in the Caribbean
With the pandemic bringing disruption to all areas of the public sector, organisations will have to evolve to meet the growing needs of citizens
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Last year was a turning point for many Caribbean organisations, particularly within the public sector. There are no shortages of case studies and data analyses exploring the effects of the pandemic. Forrester’s Predictions 2021 report, for example, has outlined core traits that organisations need to establish such as resiliency, creativity, and adaptability. In other words, business continuity needs to be proactive, not reactive. When it comes to the accelerated adoption of new technologies, artificial intelligence, automation and the public cloud are taking centre stage. And just as the private sector must shift their thinking, public sector entities must also evolve to meet the growing needs of their respective citizenry.