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Due to the lockdowns across the country, several motorists are unable to tend to their vehicle’s scheduled maintenance. However, Tata Motors is doing its bit to ensure a hassle-free aftersales experience for its customers. The carmaker has announced that customers whose warranty and free service period (not kilometres) are due to expire between April 1 and May 31, will now be extended till June 30.
Speaking about the extension, Dimple Mehta, head of customer care (domestic and IB), PVBU, Tata Motors, said, "the Covid-19 upsurge has led to restrictions on movements, and customers across the country are unable to bring or send their vehicles to our authorised service centres for scheduled maintenance or repairs. Hence, it’s a challenge when warranty and free service periods, as per policy norms, get expired during the ongoing lockdown. We are committed to our customers and are offering them utmost support in these tough times by extending their warranty and free service period till June 30, 2021. Through this initiative, we are enhancing our brand connect with customers and are offering them a hassle-free ownership experience."