'It's a really awful time.' Oregon families ache to hug loved ones in care facilities as pandemic drags on

(KPTV) -- Captured on cell phone video, former FOX 12 anchor Amy Troy treasures one moment with her mother above all others during this heartbreaking pandemic that’s separated families with loved ones in care homes.
In the video, taken in September, Troy reaches her hand to touch the window screen separating her from her 74-year-old mother, Marcia Ballard.
“I love you, Mama,” Troy said, as her mother leans over to whisper, “I love you, too,” and presses her hand on the other side of the screen.
It’s the last time Troy heard her mother’s voice and it’s been much longer since she’s been able to give her a hug.

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