Stax Inc., a leading
global management consulting firm, observes that delaying digitization during
this pandemic era would present substantial drawbacks for Sri Lankan companies as
they would lack the capacity to compete globally. By adopting digitization,
Stax Inc. articulates that businesses would soon learn that customers are no
longer confined to the geography of Sri Lanka and could thus improve their
scope of clientele and operations.
Despite the COVID-19
pandemic, many prominent Sri Lankan companies are yet to enable systems and
processes to empower digitalization in their operations. In order to do so,
this paradigm shift would have to encompass internal and customer-facing