Square's head of customer success on how to lead effectively

When working her way up, she learned a few crucial pieces of advice about leadership. 
For Wheeless, it's important to balance work and fun, make time for others, and speak up. 
This article is part of a series called "Leaders by Day," which takes a look at how prominent business leaders are tackling various challenges in today's economy.
Naomi Wheeless first started working in customer relations when she was in college. She was working in a contact center making $12 an hour. 
Wheeless eventually worked her way up to directing the call centers at companies like Satellite AutoGlass and Bank of America. She earned an MBA, and served as vice president of operations at Capital One.

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