Competency training. The population in San Francisco is different from much of california. A cultural training would not be adequate to help provide the Compassionate Care necessary for the population of San Francisco. Second part of comment is related to what came up earlier. I work at a Retail Pharmacy nothing breaks my heart more when they come in to pick up the medication and they dont have the insurance papers. It takes days. They are homeless and they have to leave the pharmacy after 14 hours and dont get medication. They might be without de beat esmedcase and we cant find them to get the updated information. If we find the insurance we cant provide them what they needed. It is almost like the efforts of the Healthcare Providers are almost gone to waste because they dont get the therapy that they need. Than thank you. I am jennifer. I have multiple comments. Regarding cultural competency, i heard statements about linguistic competency. In recent bargaining dph changed the way that they compensate staff when they offer services to clients in the native language. Staff are discouraged from speaking in the native tongues because they are not compensated for it. Staff are told do not speak the Foreign Language unless you are certified that is appalling. Regarding icm. I have to say thank you for talking with staff. When the criteria for step down was developed, it was not developed with any input from staff. If we change the way we do things to expect it to work we should not rely on consultants or those of the administrators we need to talk to those doing the work and touching our clients on a daytoday basis. There was a moment where we mentioned stabilize, adults who do not stabilize. This brings me to the arts. The clients who are users of services in a high way need more care for a long time. This is a severe illness. When beds at the arf are closed we are not able to stabilize people to maintain the stagization. Stabilization. We negotiated with the mayor and came to an agreement about if arf. There are 23 beds vacant and 54 beds lost right now. People are evicted from the man or, from the aurora home and from 54 are evicted, homes are closing with 23 vacant beds and are not allowed to move people. I do know why that is. These people need a home. Thank you. The thing that strikes me as essential pieces to puzzle with 4,000 people is the intensive Case Management. Basically doctor sung said they did not increase capacity for intensive Case Management. Thing whiteled down the waiting list and some could go to other places but they had to increase the caseloads. Doctor bland tells me 4,000 people, 90 dont have intensive Case Management. There is a critical absence of staff. I heard a lot of acronyms and aspirational starts but i didnt hear about when these 4,000 people are going to get taken care of. It sounds like at the rate we are going they are not going to get taken care of unless you get more staff and you really do it. It is very discouraging. Thank you. I have deanna law. I am deanna long i work for the San FranciscoCommunity ClinicNonprofit CommunityHealth Centers throughout San Francisco. We specialize in providing culturally competent care in different neighborhoods. I just want to call out two things. That doctor bland and could fax mentioned that i was happy to hear. One is emphasis on the Behavioral Health work force. You there are those with an emergency medical bill. Ab1611 would protect these patients against the emergency surprise bill. Thank you. That is all the speakers i have. Is there anyone else who would like to speak on these two items . If not it is in the hands of the commission. If you have a question or comment please identify the presenter to address that comment or question to. I think i dont actually have a question at this point because i think that the initial presentation on the challenges facing our Behavioral Health services was extremely comprehensive. I thank the doctor for taking on the role of the acting director to move forward with as much progress as you have been able to do. I think that the key thing she has laid out and doctor bland identified was not so much the identification of the problems because those now have been very well elicited and certainly the doctor has helped summarize the issues that we are facing especially as you look at the homeless. I think the doctor has broadened that to say and the rest of our population needs a certain amount of support and health. We have heard the issue of cultural competent, the need clearly of language capability, the challenge of being able to actually meet the client. I dont think to say we are not going to say that. Any door wherever would come in and now we are also looking at how we can outreach and try to meet them where they are. I understand that we may go outside the doors to be able to bring them in at whatever location you are with your diagram, for example, but we need the outreach. This has been a very good discussion about how we are facing behavior health. I think the doctor for the next four or five years is saying that we may be looking at a change of even the entire process of both mental and physical health if the States Program about medicaid is actually carried out. Going through a number of hoops yet, but she is warning us again and that fits fairly well with the rest of our presentations this afternoon in terms of all of the possible changes and even the Planning Commission issues of what to do about facilities. I think that only shows the dynamic process that healthcare is undergoing. What i i see is one of the Biggest Challenges to try to answer these needs is really what is it that we are going to be able to have as a work force and it goes back to i think our Health Network was talking about. The real challenge right now is we are going to have all of these ideas, some of which are going to need immediate implementation to help the homeless, to help those who actually also have other Mental Health programs that are not homeless but need the same help because some of them are also on the streets. They are not getting the care they need. How many are not going to be able to be from the Homeless Population in the intensive care they need. Where do we get that . We heard from the Community Consortium they have trouble and we have heard that, i think that is really one of the Biggest Challenges. I understand with the new director of Human Resources we need to identify people or we cant put them in a system and we have to accelerate how we work with identified personnel, potential personnel because they will go elsewhere. The identification of personnel and keeping them going is almost as critical as looking at opening the new hospital or as we were looking at the personnel for management of the epic program. I see that as a lesson that i have gotten today that is a real challenge and how our director is going to be able to work with the different well what opportunities they are going to have. I could ask the director what he view views as a way to move on this and what we might look for in terms of implementing what are very nicely developed and certainly well thought out ideas. I am sorry are you specifically asking about the work force . Yes, we cant identify personnel to carry out the programs that we are working on, we are not really going to move the needle. This is something that is for Michael Brown in the back now, our new hr director i talked with nim within his first hour of starting laying out a plan to focus and recruit on these positions. Going back to your comments, we have a proof of concept with regard to hospital skill. It takes considerable resources to do that, right. If you look at what mayor breed has talked about as increased investments in the work and we need to talk across the different stakeholders including unions and Civil Service to provide incentives for people to come and stay in the work. We have been looking at things to have more opportunity for people to stay, other incentive programs as well. We also need to create a culture of excitement with h. I. V. Having reengaged in the h. I. V. Clinic there. There are people that worked there for years. I think they could get compensated better in other places. They are Mission Driven and inspired. I think many of our Behavioral Health team are committed to that. We need to expand that perspective in our culture that people can be shown to make a difference in that way. It is a combination of focus, data, priorities and making sure that this is a priority and people are supported in moving that forward. I would repeat that. Also, shifting the culture with regard to where we call a difference when we do epic. Many in the room were major contributors. It was a heavy lift, but we did that lift when we addressed the h. I. V. Epidemic, we found a way to do that. Key is those were not issues just one part of the department, right . That was not the only job of a director within the units or section. That was a Department Priority and resources were brought forward to do that to make a difference. This problem didnt happen overnight and we are not going to solve it overnight. As you saw with the Behavioral Health network we are making structural changes to have a road map to go forward starting now and into the near future. One final comment with jeff. In regard to the work force. It is very important that work force be able to not just have the knowledge and the credentials. This is where i think unless we do that we dont reach equity. We cant answer the disparities. Whether it be because of a cultural issue in terms of working with africanamerican communities or with some of our other Foreign Language speaking communities that we are able to also work with that. I know that is the real challenge. It is very important for us to be able to answer the disparity especially for a fairly sizable part of our population. Thank you. I would make a comment that for the first time in many years i have been a part of the system i see a cultural shift in the Government Entities in relationship to the community that we have been serving all of this time. What we need to do is continue that cultural shift in the government and cb o community so that when we deliver what has been presented today that those communities, those cb os and the Department People are invested in and committed to doing the work because without that shift, we will be having this conversation next year and i do not want to have it next year. I want to also suggest that because it was so explicit in doctors presentations we understand where we are going now we have though create resources and will to get there. I thanks you both for the reports that were educational for me as well. Other comments. I would echo that. You have done a very comprehensive job of identifying the population. Of course, the challenges of the work force and the aspects about the population that is so critical. I wonder if you collaborate a little bit how you envision the Behavioral Health services working to the goals. Do you have any targets . I know there are some about how long it takes to house people, what percentage would be housed in certain period of time. That is not part of Mental Health. Are there any new targets you have developed that you think you can reach in the near term . I also notice i think there are 800 people right now working within the Mental Health system. Have you thought about how you u can redeploy these people to the top of their licenses, incorporate remote providers, which is a huge opportunity for us, where you are going with that. Where within the system you expect to find did leadership and creativity to move along in these paths you have outlined . Thanthank you for the questi. I am going to invite doctor sung the invite the second half of the question. I was assigned for two years to complete in survey to make these recommendations. It is important to acknowledge with in the two year timeframe there are many recommendations that our team is working to help the Health Development develop a framework for implementation we wont be present to see them did deployed. With respect to the work force, it is important to come back to the Community Members comment. One of the key investments the mayor agreed to make is to supplement the number of intensive case managers. We have a target and goal. Right now we have one case manager for every 17 clients. When people have complex needs like the 4,000 based on our success in the department, fullservice partnerships is one case manager to every 10 clients that requires more people, more case managers and also resources to recruit and retain. In thinking about the outcomes i have been pleased with the support and collaboration with the Deputy Director of support services looking at developing clear outcomes for the intensive Case Management services across the board. As pointed out earlier the system has been very closely focused on compliance and regulatory measures which are process measures. We are now taking the shift to ask the difficult questions about what where the actual outcomes associated with the interventions. We think about care coordination and particularly for intensive Case Management, what is happening with Housing Status . How much do they spend time in jail . Are they engaged in meaningful activity . Are they engaged in physical and Mental Healthcare consistently . The baseline measures. We are pleased to have the partnership to assess the Case Management services at that level. I would like doctor sung to respond to the second half of the question. Thank you for the question. I think the question was redeploying staff . Yes, because we have to meet the needs of the changes moving forward. How do we deploy them . What will it lookalikes . We need to fill the current positions. That is one of the challenges. We prioritize this and i appreciate the partnership as well. Thinking about what is it going to take to hire staff and keep staff . What they see is you know what happens when you change staff, there is a loss of connection with clients. They have to learn. They get burned out if you have a one to 17 caseloads and they leave again. It is a cycle. The shifting will have to happen at the same time. Does that make sense . Thank you. Thanthank you, doctor sung fr your Service Today and as we go forward. Would you like to economic in . I would like to know the commission has lost quorum. This is an informational session. Would you like to check in about if rest of the agenda . Yes, we have two other items the Fourth Quarter report and the office of compliance and private seize annual update. I would request that we move those to a meeting in the future. I am making that request to my colleagues up here. If there is no objection we will do that and i will have mark schedule it for us. I agree. We have agreement. We will move those items to a future meeting. You can consider adjournment at this point. You are unable to vote because you are not a full body so the meeting is adjourned. Good night. Im going call this meeting to order. Welcome to the november 5th, 2019 meeting. If youre a member of the public and want to speak, there are forms to fill out or speak into the microphone. Please put your cell phones on silent. I want to thank sf move tv. Gov tv. Foul well start with a role call. role call . The first order of buz of bus is Public Comment. Any Public Comment . Seeing none, Public Comment is closed. Noapproval of minutes of october 15, 20 2019 and october, 2019. Do we have approval . I raise a motion. Second. Any Public Comment on minutes . Seeing none, Public Comment is closed. Missione role call . The minutes have been approved. And next agenda item is a report from our executive director wyland. Thank you, president. Good evening, commissioners. So this evening one hav, i havef update for you, but i wanted to circle back on our annual retreat and just do a little afteraction with all of you here. And also let you know well revisit the Mission Vision and values at our next hearing on november 19th, is the idea. And that would come as an action item, where it would, instead of being discussion only tonight, we cant vote on the Mission Vision and values in their draft form but we could do that at the next meeting and we should just to memorialize it. Via email today, i sent you a link to our google accounts to is that you could access the documents from review them and make suggested edits if you have any. And i would love for you do that if you have any interest to over the next week, so that we can prepare to bring this to a hearing. And so, in your documents, you have copies of that, if thats easier for you to write notes that way and give it to me or send it to me via email, thats totally fine. I would want to just note that i did notice the language that we agreed upon in that group activity. We have using the same word twice and i didnt like that, between our mission and vision, so hoping we can think of a better or a second word for that. Its kind of minor. We also didnt really agree on a set of values. We have a really long list and i think we can kind of narrow that down. We provided you notes around the promoting night life activity and i wanted to thank everyone for participating in that, because a lot of grea great ides came out of that and ive been at a loss to implement more promotion around night life and some of the ideas were just very spot on. So the action for that, im not bringing that back to a hearing just yet, but i would love to hear from each of you on what you would like us to prioritize as staff. And i would love for you to plug in, as well, within your commission roles. Finally, well, a lot of kudos, to the Deputy Director on compiling all of this, because she went through all of the big pieces of butcher paper and made sure that we were memorializing. I went through your questionnaires and those were helpful. There were a couple of people who didnt fill them out and i would love for you to do that anyway and i actually got some great ideas from staff, from a couple of parttime inspectors, like the Commission Office hours and one commissioner wants to do ride alongs. I think we could plan that for several commissioners if theyre interested. I had one summit idea that i thought was really good, a panel that would address some challenges within the night Life Community regarding homelessness, Mental Health and Public Safety and i thought that would be a great idea. Any summit ideas, now is the time because i want to plan that sooner rather than later. Before i talk about our party, do you have any questions on the retreat or anything else that you would like us to do in followup . I do feel like we need a little more time next time we do our retreat, just because that was one comment i heard from quite a few people in the questionnaires, just feeling like we didnt have enough time for individual feedback or to finish up our activity. So duly noted. I would agree with that. I think we had lively discussions and we had to cut them short to move on. I wanted to acknowledge staff. I know you put in a lot of effort putting the summit together and it showed and it was a productive day and well worth our time and i wanted to thank everything. Thank you. And anything else on the retreat . So, then, moving on, we sent out yesterday our agenda, very skeletal agenda for our Holiday Party and thats on december 3rd. So that will take the place of the First Commission meeting in december and its going to be at mezzanine. We just felt it was timely to have it at that venue because of all of the challenges that theyve gone through over the last year and just have a nice celebration as we round out what looks like the end of their term there, at the end of this year. And this year, the only big difference youll notice is we wont do Live Entertainment in terms of bands. Well probably just have a dj so more flexibility to network and mingle. If theres anything else, though, you would like at our Holiday Party this year, talk to me offline, especially regarding speakers or food ideas, that kind of thing. Any questions . Thank you. Thank you very much. Is there any Public Comment on the executive directors report . Seeing none, Public Comment is closed. And the next agenda item is number four, a report from the Deputy Director ozavito. Thank you, and good evening, commissioners. Before we dive into the report, a couple of updates to let you know about. One is that were receiving a ton of residential complaints, especially with the halloween time that just happened. So our inspectors do respond to that but when we determine its residential, we reallocate it to sfpd but there was a major u uptick. One of halloween, there was an awesome list compiling all events we knew would be happening and then they did a great job going out and doing halloween compliance checks. We didnt receive many complaints regarding holiday i keep saying holiday halloween event, permanent event. We didnt receive too many complaints. No complaints about burning decompression or the war fest which you approved at the last hearing. So then going into the report, i do want to bring to your attention on page 4, the first highlighted note about the penthouse club. Theyre remodeling their bottom floor and will be having entertainment on the bottom floor and have been having music downtears and we receivedownstad the door leading to the exterior when enter takenmen entertainmeg downstairs, the door is leaky and there will be a recommendation on better soundproofing because theyll be having entertainment in the lower level and well likely receive complaints if they dont fix that. Page 5, bowbow cocktails lounge. Theyre having karaoke and well work to bring them into compliance. Eltrabowl, youve seen this for months and months, theyve been issued one citation and theyve come into have an intake meeting and that got canceled on their end. Anyway, we received another complaint about them and in followup, our inspector determined they were having entertainment yet again on friday, the day they came in and i said youre not allowed entertainment and we issued another citation. It was a 200 citation. The problem is they want entertainment until 2 00 in the morning and only zoned for llp. So we will do what we can. I also didnt highlight bar t call but its below ultra. This is a business, a femaleowned business and they are now coming in for a poe and it looks like theyre doing a new type of programming and i have an intake meeting tomorrow and excited to get them a sound limit so they can be in compliance and not get complaints. Page 6, ive highlighted 906 World Cultural Centre and this is a church on broadway, and it went through a cu at the beginning of the year to have community events. Its huge and theyve been having parties, apparently, ongoing, but we received a couple of complaints in the last week. Inspector fiorentino went out and they had a couple of hundred people on halloween and theyre coming in tomorrow, as well, for an intake and choosing to go for llp. But happy to bring them into compliance. Thats all i have highlighted. And happy to answer my questions any questions. I have a question. Ok. Hi, thank you for the report. Just wanted to pick your brain about arena ff and cloud 26 mix. Ok. Sigi see them being here mine multiple times. And i see that theres a complaint but when the inspector arrives there, it seems like theyre in compliance but happened multiple times. Is there a disconnect . Great question. Let me speak about around sf. Arena sf, im happy to report they were this compliance. It sounds like maybe the neighbor was just maybe they had their windows open because it was warm. However, upon inspection, and taking a reading, they were found in compliance. So we didnt communicate that to the neighbor and havent heard back since. 26 mix is a very large problem with us right now. Its one neighbor that is complaining and its during the week. So sunday through wednesday night, when we dont have Enforcement Team in the fields, and we are working to collaborate with mission station on this, and we just found out that mission station permit officer working with is actually in transition for a promotion and so, needlessto say, they havent been out to follow up. Its a tricky situation because were finding them in compliance but we would like to have eyes during the workweek from the sfpd station to verify whats gong when its quieter in general. And ive spoken with their head of security on multiple occasions and they have just a lot of locals, regulars that go, that are drinking on sunday, monday nights. But i cant confirm what is happening. So were work on it. Thank you. Youre welcome. Thank you for the report. Any Public Comment on the directors report . Seeing none, Public Comment is close. Moving along, agenda item 5, which is a report from senior analyst, dillon rice. Im with the community and cultural events and ill european into education ill jup into the initiatives for the Event Organizers. Youre see the latest outdoor event in the street bulletin which came out a week and a half ago. It provides some information on tips on how to start the permitting process early, take advantage of some of these early deadlines to save yourself time and money in the long run. And theres updates on the new online permit application. Theres new rules and regs for rule waste for reusable beverage cups and then theres grant opportunities which is of an evergreen topic. You can look at that at your earliest convenience. You can look at the process early. It came out a year and a half ago and updated and i feel like were at the end of the season but not too early to think about next season to people can get a head start. One more thing. I mentioned it last time. We will be doing another sf outdoor mixer and that will be in the winter of 2 2020, and wel partner with the Sf Department on the environment and well do a topic on greening your event as well as updating people on the latest rules and regs for zero waste and ill be meeting with Environment Department in the next few weeks to come up with a design for that program and thats exciting. No date or location yet but ill keep you posted. And so, the bulk of my presentation will be updating you on the new Software Program called screen door that we are using for onetime indoor and Outdoor Events. Its been several months since ive given you an update. The big picture is that we really want to streamline our processes for both staff and for our customers and make the permitting process more efficient, more timely and less headaches and more successful for everybody, right. And just wanted to give you some stats. Since the may launch of screen door, weve issued 266 onetime outdoor permits and 88 were for outdoor with entertainment and 22 were for amplified sound events. Since the onetime event, weve had 29 permits issued and we may have a few more a couple days ago since i wrote this. I have talked to my colleague crystal stewart and director wylan, and we feel like its a successful transition. The new digital application process has improved the clarity, efficiency and transparency for both our customers and for staff. Ill give you examples of how things are improved. So theres application status, notificationotification emails e sent to the Event Organizer every time theres a change in status. The Police Department under review approved by the executive director and so that is the the first thing crystal tells me reduced the newspaper o the numd emails. People are responding to the short and simplified stepbystep instructions on frontend, so more accurate and complete applications as a result. We have incorporated the fee waiver application inside this application, so you dont have to go to a separate web page or separate pdf. Its reduce th reduced time. Applicants are responsible for the ability to make their own revision if we give them permission so they dont have to email us. We give them permission and they make the update so they might upload the correct document or change a typo or Something Like that. Internally, between director wylan and crystal stewart, theres a more streamlined way of updating each other on status of application. So when dr. Wyland is approved permits, cease abl shes able to internally send a note to crystal through this screen door program thats more efficient and has saved time. Room for improvement, whether or not its applicants are often uploading incomplete documents things Like Department approvals, floor plans, budgets to prove their eligible for the waiver and thats required staff to track down the documents. That could be something well have to wrestle with. Applicants are still confused by the difference between entertainment and amplified sound permits for Outdoor Events and the price differences. So those questions, crystal oftentimes has to explain the difference. While the system is more integrateincidentintegrated, pel waiting toward the last minute to pay for their application and sometimes crystal will have to nudge them and say, hey, you know, it been approved by the director. You probably saw that. We cant issue this until we get that payment. So those are just some things to consider for how were communicating it or functionality and that will be to be determined. Im going to go up to the computer and just give you a very quick demonstration of the functionality of screen door. Ill highlight some of the functionality showing how these tools are reducing staff time in terms of staff and emails and improving communications internally and externally, creating a fake application from jane Event Organizer. This is what crystal sees when shes opening up an online application and so, youll see theres shell have to add a permit number and she will sign it to herself. So her name is in there and the status bar here, this is the magic bar that alerts the applicant every time theres a change. So once crystal ensures that the application is complete and ready to go to the police, she will do that. And that sends an email to the applicant that they know its moving along in the process. And some other things to highlight, the very bottom of this, i wont get into everything here, but youll see there is a add a Comment Section and this is project management functionality and any staff who has access can leave a comment here. If there was a special case that needs to be noted, director wyland can see, oh, this is whats going on and this is why theres a delay or all sorts of things to be added there and thats increasing transparency. And i mentioned the ability for an applicant to revise their application if it needs to be revised. So up here, its hard to see, but theres an edit response. Where is that . Allow are right respond to edit. So you can see once or no and then that gives them permission to go in there and make those changes. Lastly, because were additional end to end, printing for us or the applicant, we have a message preset or a template that will send the approval to the applicant and it automatically i call this mail merge. Remember mail merge back in the day . [ laughter ] you go to send message and then you pick the template so this will be an approval letter for jane organizer. When i say mail merge, theres data fields that get sorted based on what the applicant has input and you can preview it before you send it and so it says, we have this approval letter available on site and this is your permit and it mentioned the details of the location, the time and so on. And then crystal will send this and it automatically gets sent to the applicant. And they can just keep it on their smart device, so if the police or the inspector come to the event, that will suffice for the permit. Those are sample tools improving or ability to be streamlined with the permitting. And thats everything from me. Unless you have any questions. Yes . First of all, this is a great tool. Thank you for spareheading this. I think this will be helpful. I was wondering about the status bar. Will i know how many more approvals are in front or to take place before i get the final approval . For example, this has to go through police and the executive director approximately will ther. Will there be a visual stas bar . I wish there was. We do have a diagram on our website, like a rough flow chart. Here is what happens for the moment to submit to the very end. Ill be able to re refer to that. Its just not integrated into screen door. So that is definitely something i would like to see. And then we do have information at the very frontend on the transaction page on our website, which talks about here are five steps that need to happen and so theres some of that in there. Ill just have to wait for the illustration on the website to figure out what other steps are forthcoming. Excellent, thank you so much. Good job. Thank you. Anybody else. Thank you, very good. Thank you very much. Im way too excited about getting permit online. It makes me way, way excited and thank you for the work. Is there any Public Comment on senior analysts reports . Seeing none, Public Comment is closed. And the next agenda item is Police Number 6, Police Comment and questions. I dont see anybody here from the Police Department so well move on to number 7, which is hearing and possible action regarding applicants for permits under the jurisdiction for the Entertainment Commission and Deputy Director vito, can you introduce the items on the Consent Agenda for the evening . Thank you, president. Before we get into our permits, i wanted to make mention that i did take your feedback from the retreat into consideration about the amount of paper for the permit applications. So this will be a work in prog buprogress, but i did pare it dn so feel free for feedback and i would be happy to keep bork on n that. Billiard pal lor, both accessory use, no opposition to the permit and the Respective Police districts had no conditions that they had the. Had. Any Public Comment on the Consent Agenda items . Seeing none, Public Comment is close. Will we were entertain a motion . I move to approve the items to the Consent Agenda for approval with the Good Neighbor policy. Second. role call . Consent agenda approved and now Deputy Director, if we can move on to the regular agenda. The only permit on the regular agenda is for a place of entertainment, change in ownership for momos at 767 second street. Theres no known sound complaints since 1999 and documented under the ecs jurisdiction in 2003. The new owner plans to continue the same type of entertainment programming inside the business and in addition, an outdoor speaker to play music for patrons on giants game days on their application. The poe application is for entertainmented in the business until 2 00 a. M. And u. S. Of outdoor speaker until 10 00 p. M. They distributed 30 copies distributed in your file. Southern station approves this with the recommendations listed below and theyre to tell you more is the new owner, scott morton. Good evening and thank you, Deputy Director. Again, my name is scott morton and effective october 1st, my wife and i took over ownership of momos at 767 second street. With a co combined work historyf 17 years together, were sited about the challenges posed as new owners. Again, to follow up, business will be ran as usual, as far as we see fit at this point in time. Two main points of revenue and business stream with this Entertainment Permit include as Deputy Director pointed out, outside amplification of music on giants game days and then offering any sort of private event group, Holiday Party, the ability to stay understands with amplified music until 2 00 a. M. In the morning. Again, i did hit all of our i call it neighboring residents. We dont have anyone directly across street or right next door, aside from 88 king, known as the paragon apartments. A lot of our patrons own and live in those complexes and made sure to meet with the building manager, along with the building manager of six or seven other residents along the chinabasin community. In closing, thank you for your time. Thanks for coming in. Just under your application, it says no as far as Neighborhood Outreach but you mentioned you did talk to folks from paragon. Is that correct. Yes. You talked to them since you completed this application . Correct, as well as seven other residences, 77, 255 king, 135 townsend and a couple of others in that area. Just an informal meeting oneonone or did you call for people to come to your venue or what was the process like for this outreach . I went into the community and brought that notice flyer to the building manager, left them a couple of copies and then left my Business Card and told them to email that out to the residents and then listed my Contact Information for the questions they had. What was the most popular feedback that you got as far as noise, regarding your venue . To be