Of discrepancies because in the appeal, they said there are no permits or details but there was permits, there was details, it was signed off by the city prior to this issue to pour concrete and finish. We didnt do anything illegal, bottom line. That is all i have. Thank you. Could you pull out a speaker card . Are you chris gibbs . I am. Thank you. We will now hear from planning department. Nothing . Department of building inspection . Commissioners, joe duffy, d. B. I. I will try to give you guys so explanation. There is a lot there are two sides to that story and i just read the brief last night. I was involved with the case. The permit that is under appeal is a revision to permit application 20181023901. It is under approval. [indiscernible] there were drawings with that permit. Now i refer back to the 2018 permit. The permit that that revised was four level one that had two bedrooms, a family room, a study , a laundry room, modify existing bathroom. Level two, change existing room, remodel the kitchen in the dining area, replace the furnace , so that was the original permit. [please stand by] to document the work, including means and methods and sequencing of the foundation work. That permit that was required is the permit thats under appeal. Thats the revision that d. B. I. Wanted them to get to document how they actually done the foundation. So what happened was they had a set of plans on the main permit. They didnt do the Foundation Like that. They totally changed the design. They probably went a bit lower, and that caused them issues with the nextdoor neighbors. And i dont know how theyd done their work, but it wasnt in the normal manner. So add to the problem, everything was sand, so youre in the part of the city thats sand, so you know, youve got to be careful when youre doing this work. As i said, by that point, were seven months later. I met these people that owned 846 Second Avenue several times. D. B. I. Has facilitated meetings. Ive gone to the site a few times. Their engineer is a really good engineer. Hes be ive talked with him a couple of times. Hes been in touch with us. They seem to want a design that we agree with, but theres nothing stopping that work. That has to be done on a separate permit on their property, not on 840 Second Avenue. Its probably about money. Its probably about what it is and what the damage was. Theres something amiss. In my experience as a senior building inspector at d. B. I. , we deal with undermining, underpinning. Its unfortunate, but there is a fix for it. They need to come together and figure out how much theyre willing to pay to get that done. I think it has to do with how much. They cant agree on that. Maybe thats the bigger issue, i believe. And thats unfortunate because we have notices of violation on both properties. The 846 Second Avenue, you heard it, we called it a friendly n. O. V. We have to document the property on a notice of violation. It protects them in a way, as well. Its something that they may need if they ever go to a civil process. If this doesnt get resolved, were looking its an unsafe condition. Now, its not an imminent condition. If it was, their engineer should be coming up with some plans to stablize the building. But you know, at the same time, there is an issue and they need to fix it, and i think its more to do with the parties not getting together. On this permit under appeal, this permit was required by d. B. I. , and it should have been done differently. What happened is the inspections when i went out there and saw the condition, obviously, my first question was who went out here from d. B. I. . Who did the inspections. So when i went back to the office, i looked up the inspection history. I had to speak to the inspector, and i had to say, i just came from a property there. You did the inspection. The details on the drawings were not quite what theyd done. What happened . So what i was told is hes a pretty new inspector. We just hired him within the year. A very good inspector. What happened is he was shown an 8. 5by11 detailed change, but unfortunately the inspector should have asked for it to be on a revision. He wouldnt have allowed the work to proceed, and he would have taken into account, he should have taken into account any work on the adjacent property on the property line. Its sand, and youve got to get that addressed. The inspector has been spoken to by myself and chief building inspector, as well. These things do happen. There was a mistake made, but i dont think it calls for an investigation of the department, which was in the brief, which is a little bit annoying to read, especially given the fact that ive been there several times, been very responsive. Matter of fact, ive emailed their engineer. Many thanks to them for facilitating the meeting here today. I think the permit is needed. They just need to get together and figure that out. It may end up in court, i dont know. Joe, got several questions here. Okay. Commissioner honda given the fact that the parties are not seeing eye to eye here, and its probably going to go beyond this body, what is your recommendation because the house is already done . You know, at this point, im asking what do you think . Well commissioner honda i mean, granted, we make the decision. Theres not the permit in my opinion was properly issued. It is in response to a notice of violation from d. B. I. It was part of our corrective action. They knew they had to get it. It was a corrective action that should have have been done at the time, and i think that this permit covers it. I havent seen the plans. Ive seen them way back, but i havent seen them as part of the brief. I dont think there were many. They werent in the brief, but at this point, i think the permits okay. We are d. B. I. Has to make a decision if were going to sign off on the permits at 840 Second Avenue with all the work being done. As you heard, theyre passing it over to their insurance company. I think theyre trying to avoid that initially. Its going to drag on, but what i would say to the owners of 840 Second Avenue, this has happened before in San Francisco. This is fixable. Your engineer knows what the fix is. Its a matter of figuring out how much it is and get that resolved and get it done. The sooner, the better. Commissioner honda i agree. I think theyre planning on doing rooms on the ground floor, so theyre probably holding up progress on the work on their own probably. Lazarovitz that was my questioquestio that was my question, the work that was done on the permit. I sympathize with them. This permit, i think, is properly issued, so at this point. President hirsch so mr. Duffy, we finally have a case which we have been anticipating in my world at least for several years because most of the time, we have a case where the neighbor is a little bit proactive, and those next door door are going to undermine my foundation, and then, they appeal, and you reasure them through the inspection process that that simply is not going to happen, and we have modified the foundation and stuff like that. Now we have one where it got approved. It was the permit was issued correctly. There was a there was a problem. I would like to ask you, because its important, i think, for this body and for the appellant, in your view, you stated in San Francisco, this happens on a regular basis. Its unfortunate, its sometimes unpreventible, but it does happen. Heres the situation as i read it. It occurred. Whether or not we have a Property Owner who is not educated or sophisticated this is not an insult, by the way me, too, by the way. Heres a Property Owner, and they own their house. Theyre happy to own it. They dont know about what happens during construction on San Franciscos sandy land. And suddenly, they wake up one day, and i wake up one day, and i look over there, and i say whoops, you know, my ceiling fixture is separating from my ceiling. And i go gee, whats happening here, and then, i find out, etc. , etc. , etc. Now, clearly, the clearly, it seems, that the fault is with the next door Property Developer who, im not going to call them negligent, but i will certainly find them responsible, that caused the undermining. What is a Property Owner to do . Please identify what for the appellant, regardless of what we find tonight, please tell the appellant, based on a clear a problem which has clearly affected them that was the result of somebodys yeah. Very, very good question. President hirsch what was going to happen next . How would you advise them . And because, you know, i want my ceiling fixed. I have actually given that advice already several times. President hirsch for the record, please, so we know that the advice has been given and its constructive advice. Yeah. And i dont know if id use the word regular, on a regular basis. It does happen now and again, but i dont think its regular. So when the main permit got initially issued, youve heard me say this many times, d. B. I. As part of the because there was excavation at the property line, there was notification structural notification was sent out by d. B. I. When the permit got issued. And at that time, thats a good time to ask the questions. And sometimes with all due people that dont understand construction and maybe they were told this isnt going to be a problem and forget about it, its going to be fine. President hirsch and theyre nice guys, and they dont want to create a problem for their neighbors. But thats your appeal period. Thats your structural notification, come down and review the plans. Obviously that didnt happen. But my advice is, if mr. King is still their engineer, get a detail drawn up as soon as possible and try to figure out a financial settlement with the neighbors to get this worked on. President hirsch and do they have any responsibility to the if they dont choose to use the permit holders contractor, even though the permit holder is offering their contractor, because obviously, i wouldnt use the contractor because they screwed up my house im speaking for me, not for them. Do they have a choice to select the contractor, and is it in bounds for them to go to the permit holder and say thanks for offering to fix it, but i dont have faith in your contractor. I want my own, and thats a reasonable claim . Yes. We cant make them use the recommendation. That came up as part of the meeting at d. B. I. This is from memory at the meeting, is that the contractor that did the work next door was quoting, like, 30,000 to do this work at their property, and their contractor that they were going to use was 80,000, and there was 50,000 in the middle. So thats why they wanted to use one. They have to use what theyre comfortable with and who they want to let in the property. We told them at d. B. I. , were not going to get involved in who they want to use. They were close to settling, but it went sideways. I dont want to read the notification i gave them, but it contains plans to repair the condition at their property. President hirsch and finally, given that there is interior damage, as would be expected in a settling house, this would the same hold true . Would you they have no liability sorry. They have no responsibility to accept an offer from the permit holder. Let me send my guy over, and hell fix it just fine . They have the right to seek their own contractor and get subsidy to get the contractor to bring the property to the level of care that it was prior to the damage . Yeah. I saw maybe four or five years ago, same thing. Worse than this, actually. Fractured sheet rock. The wall finishes, you could see movement. What d. B. I. Want is a Structural Engineer to come up with a report that remedies all of these problems, beginning from the bottom to the top, whatever they have to do, and he will come up with an action on a plan or a set of drawings, and that will collect the issue. Sometimes they do agree on ongoing monitoring for a year or two to make sure theres no settlement, and we mentioned that to them. It lets you know that your buildings stopped moving. President hirsch and finally, the obviously, the appellant is apprehensive about their financial exposure. What should their fear about financial exposure be . Should they expect to be fully compensated for the repair by the nextdoor neighbor who caused the damage . Well, thats for the courts to decide. If the Insurance Companies get involved, its probably going to be involving lawyers, and thats probably for a judge to decide, but im sure, like everything in life, if you crash into someones car, youre paying for it. Its coming down to the amount, and thats what its going to be. If the Insurance Companies get involved commissioner honda yeah, but what matters is who gets involved . President hirsch yeah, but i think the public should be educated. Its my job to educate the public. I think its important, our job, to educate the public, and get educated, too. Thank you very much. Commissioner honda thank you. Clerk okay. Is there any Public Comment on this item . Okay. Well now move on to rebuttal. Are you with the permit holder, sir . [inaudible] clerk okay. Were going to use the rebuttal time. When its time ill let you know when its time to come up, and you can just write your name on a speaker card. Okay. So we will now hear from the appellants. Thank you. Thank you. Thank you. Appreciate it. Clerk thank you. Theres been a lot of dialogue back and forth. Yes, were not experts with whats going on, but were dealing with people here with deep pockets. We dont know what to do. We dont know what to do at this point, because we have a house that continues to settle. Even with the temporary shoring up, we noticed a door it looks like we have kids that can walk underneath the door now. With the rain, were afraid its going to continue to settle. As far as the insurance calling you, hey, theyre going to call you, theyre going to call you. Three weeks from now, theyre going to call you. We havent gotten one single cent. Weve paid 8,000 for engineers to come out and take a look at the place. Its not going anywhere. Everything is like at a standstill. I know this is not a court, but like, a panel, get assurance from the other side whether that insurance is going to contact us so we can move forward with our lives here, so commissioner honda are you done . So ive got one question. Yes. Commissioner honda so the work started last year. What took so long to call the department of Building Inspections . We didnt know. We started noticed little cracking here and there, and then, when we decided my daughter we decided shes tired of living upstairs with us. Commissioner honda welcome to my world. Weve got a daughter who wants to move from upstairs. It was from one side all the way to the other side, and you can see basically the stairwell. Commissioner honda okay. Thank you. Thank you. Clerk thank you. Thank you, maam. Appreciate it. Clerk we will now hear from the permit holder. Good evening. Im new to this. Commissioner honda welcome. We do have a claim my name is alex mcdowell. We do have a claim. Its 14639. We are not here to rebut what is done to their property. I just want to tell you my version of what happened. You probably dont want to hear it, but in a perfect world, we were told about the issue. We all showed up with our engineer, our contractor, them, too, and i believe it might have been one of their contractors. With their engineer, dave cane, who knows a lot about this, they came up with a fix. The two engineers worked together and came up with a fix. We just said were going to fix it. We didnt stop any of that. We said we were ready to go. I mean, he was our contractor was ready to do it. He said one week, hell be done. Then it went sways. I dont know how. I left shaking hands, exchanging phone numbers, everything, and even to today, just walking in the door, they were saying hi. Now, we want to make it right but when they came, and they switched around the price, and they were saying we were in mr. Duffys office with another gentleman, another Senior Inspector, and they offered to put a Senior Inspector on the job to look at it, we told them our contractor will do the work. Well watch it. Well take care of it and everything, and they said no. And they came up with a crazy price i mean, our contractor does a lot of work for us. A lot of work for us. We were going to fix it. Just like my daughter hit someone. Backed it little damage to the car. I offered hey, what do you want . He wanted 1,000. I said hey, ill write you a check for 1,000 to keep it off my insurance. Thats what they were willing to do. They came with an exorbitant amount of money. Not just one, then, they said the other side of the house is going the other way. Im not an expert. The foundation has a problem here. We dont understand why youre giving us a bill for another 100,000, so it got to 200,000. We dont make that much money on these homes, nor does the contractor. The contractor says im going to have to turn it to my insurance, and thats what we did. We tried to take care of it. Mr. Duffy was there, i was in the office. The lady was there. They seemed very reasonable, but then, i dont know. I dont know where it went. We wanted to take care of this issue. Were not running away from anything. We do a lot of projects in the city. Clerk thank you. Commissioner honda thank you. Clerk do you mind filling out a speaker card just so i get the spelling of your name correct for the minutes . Mr. Duffy, anything further . Commissioners, joe duffy, d. B. I. Just to follow up again on the 846 42 avenue Property Owner. If hes noticing further damage, he should contact his engineer immediately. Part of the notice that was issued by d. B. I. , after the friendly notice of violation, we call it, did ask for obtain an evaluation report from licensed Structural Engineer. Evaluation shall include immediate items to mitigate correct issues of the current foundation. So their engineer is the person that should probably be advising them on whats needed to be done out there, if they think theyre getting further damage to their property, so i wanted to add that. Im happy to speak to them about that, and of course, we at d. B. I. Will meet with the engineer and do whatever we need to do from a building and code point of view. I dont think i have anything else. Commissioner honda okay. Thank you. Clerk thank you. Commissioners, this matters submitted. Commissioner honda ill start. So sorry that you guys are having to go through these issues. And evidently, if youre 100 , theres other issues there, as well. I think whats before us is really its about the dollar amount, its not about the necessarily work to get done. And being somewhat in the trades, looking at those numbers, i have my own opinion, as well. But unfortunately whats before us now is just the permit at hand. Its done and it needs to get executed. As you said, we are heading towards the rainy season. I would hope that, you know, you would work to to get your property in working order so that it does not have a further effect on your family or your home. But before us tonight is just if the permit is properly issued. I believe it has. I believe that theres been a lot of process on this particular property. So i would i would deny the appeal on the grounds that the permit was properly issued. I guess thats my motion. Clerk okay. We have a motion from commissioner honda on to deny the appeal and uphold the permit on the basis it was properly appealed. On that motion [roll call] clerk okay. So the appeal is denied. Thank you. This concludes the hearing. Gavel, president swig . [gavel]. Clerk thank you. Good evening. It is 5 36 p. M. I am a vice chair at the San FranciscoHuman Rights Commission. The chair could not be here this morning this evening so i will be chairing the meeting. Will thank all the folks who are in tendons to discuss this important topic and i will ask the Commission Secretary to read the roll call. W the courtroom is present. Great. I would like to thank the staff are putting on this meeting thank you to our clerk. San francisco government tv who are recording this meeting for prop posterity and no one is sitting in the directors chair. At this point, i will ask, you can read the next item. So, we have Public Comment on items not in the agenda and we have one Public Comment or one public speaker. This is for Public Comment on items not on the agenda. So anyone who is here to speak on the transit issues will have a Public Comment period for that later on. This is for people who want to speak on items within the purview of the Human Rights Commission were not on this evenings agenda. Youre welcome to step up at this time if you havent done so , fill out a speaker card and give it to the Commission Secretary. We will have a clock for the Public Comment. Two minutes. Good evening, commissioners. I just want to bring to your attention the issue of a Current Article in the paper about approving 10,000 scooters into the bay area. I think theres some concerns about bike share in the secondary mobile systems that are being implemented that do not take into account disability i think it has gone far and long enough without that really being revisited and relooked at seriously. When you look at any of those platforms out there with bike share facilities that are dropping in and every district in this city, not one of them shows serious addressing of disability issues. There was an article in the New York Times on bike share options that are rarely available for people with disabilities, but portland and detroit managed to come up with some alternatives. It is time the city and county of San Francisco takes this issue seriously. Thank you. Thank you. Do we have anyone else who wishes to speak on items not on the agenda . Very well. If we could have the next item, please. Item two his adoption of minutes dated august 8th, 2019 discussion item and action items this was circulated earlier in the week to the commissioners via email. It is in your binder under tab two. I will entertain a motion. I move that we approve the minutes from august 8th, 2019. Do we have a second . Second. Seconded. This is a motion to approve the minutes of august eighth, 2019. Is there discussion on the motion . Seeing none, we will take the vote if the commissioners and secretary would please read roll call. [roll call] motion passes by consensus. Thank you. If you could please read the next item. Regular business item three, transit reliability presentation focused on equity. Thirtyeight, h. R. C. Staff presentation three a, h. R. C. Staff presentation. It afternoon, commissioners. My name is, and i am a staff member of the Human Rights Commission. And on september 24th, 2019, a packet was submitted to you all electronically. Thank you. We are having a little techno technical difficulty here. With that, we will move on to the next item. Item three b. , invited guests , one, sfmta, two, district to supervisor catherine stefani, three, district ten supervisor shamann walton, four district 11 supervisor ahsha safai. I have a couple notes here that i will share. I understand that supervisor stefani, i have a note she sends regrets and is unable to attend the meeting today. Supervisor walton sends his request just his regrets and was unable to attend todays meeting and in place of supervisor ahsha safai, we have monica chinchillm his office. For george davis Senior Services , cathy davis sends her regrets and is unable to attend, as the George Davis Senior Center has been operating in partnership with the department of Emergency Management as an Emergency Cooling Center this week, and hope s. F. Director theo miller sends his regrets and is unable to attend todays meeting. We will go back up to monica. Julie is here. We will take it in the order it is on the agenda, which is supervisor ahsha safai office and then, hold on. I am just going through the people who arent here. I would like to say i am pleased to see commissioner ricky from the m. T. A. Here, as well, and former h. R. C. Commissioner stephen hermon who reminded me im sitting in his former chair. We will hear from monica and then julie. Thank you. Good evening, commissioners. Im excited to be here today. I just wanted to affirm that the supervisors commitment to ensuring equity and transit within our district. He is a relentless champion in making sure that our bus lines run on time, that we are balancing the dual needs of transit reliability and pedestrian safety, as i am in many conversations with sfmta every day to talk about old bouts, introducing more bike lanes, stop signs, and speeding. There are traffic calming measures to make sure that transit is functioning well. In terms of equity, we are committed and we have been working with the companies of emerging technologies to make sure that there are Employment Opportunities for people in our district so as these companies are growing in and coming within our district, that the communities benefiting not only from the technologies being available, but also from the Employment Opportunities. With transit lines, also making sure our equity lines are prioritized and we are reducing wait times. For example, i have been communicating with constituents today who have regularly had to wait for a bus line. We have been working with m. T. A. To reduce that time so that even within our community, and sometimes it often gets overlooked and we are making sure that transit works. I just wanted to state there are many parts may projects they are working on. I am sure that they can share more about what they are doing in our districts, but with our supervisor, he is committed to making our streets safer, making sure transit works and making sure that our community and our residents that are often overlooked are prioritized. Are there any commissioner questions . Very well. We will now call into Julie Kirschbaum for the sfmta. Thank you for the opportunity here and thank you to our director. We brought several staff up. If they wouldnt mind raising their hands, were here to listen and we appreciate taking the time to do this hearing, although i havent heard directly from the folks in this room, we have heard frustrations throughout the city, and i can assure you that while i think we have a number of important initiatives underway, the service is not meeting my expectations for our customers, and certainly for our customers who need it the most. I want to talk about what were doing around transit equity since it is a topic that we take very seriously. For example, we are working very closely with people with disabilities on things like the design of our vehicles, as well as our fair policy. We have just started piloting a Choice Program in partnership with two Public Health clinics. One in potrero, and one in the bayview for folks who are having challenges using munimobile but dont necessarily qualify for paratransit, and we have access to a taxi voucher program. We also have the most comprehensive free and reduced fare program or low income customers, which is used by over 100,000 San Francisco residents. We are also piloting a discounted day pass, which is something that we havent had before, but we are working with m. T. C. To try and set up. That is in part response to feedback that we have heard about our current clipper fair, which has a reduced fare for people who use clipper that has a higher cash fair. In 2014, our board past the equity policy which made us the very first agency in the nation to blend the equity needs with the budget process. As part of that policy, the board sit out the expectation that a series of routes that we identify with social justice advocates perform as well or better than our average, and then as we identify performance improvements, particularly around service and capacity, we have concentrated those on routes that really serve as means of concern. We recently received an award for a Community Outreach process that we did on the 27 bryant, which was identified in our equity strategy is having very poor reliability, particularly as it went through the tenderloin and the south of market neighborhood. We are pleased to have recently implementing those changes. As we prepared for the service improvements, we have a lot of things going for us. We had better vehicles, we had better data systems, but what is really impacting us right now is a very acute operator shortage. We are currently missing about 250 operators. With the help of operators working overtime, we are able to minimize the impact only about 5 of our service, with 5 of the Service Still represents hundreds of trips each day. And as you heard from monica, of a route runs every 20 minutes and we are missing a bus, that can create a 40 minute gap. When we have well we have worked hard to prioritize routes that go through our equity neighborhoods, there still have been impacts, and that is something we are monitoring very closely and trying to get through this difficult time. We have put a huge focus on hiring we have been able to double our class sizes, but we will need to even further increase hiring as we move forward. We have been very fortunate. One of the reasons we have been able to double our class size trip with the mayor his office, it is providing a free Class Permit Program for anybody who is on our eligible operator list that used to be a huge hurdle for people to have to go through the d. M. V. Process to get the permit to be considered for hiring, and we are seeing about a quarter of our applicants take advantage of that program, and we are also we are doing much more frequent classes of new operators and we are publishing those dates in advance, which is really helping a lot of our nonprofit partners do recruiting for operators. It is a really wonderful job opportunity. It is something that you are becoming part of a family, you have a really wonderful job trajectory. A lot of the folks that are current managers supporting me today started at ought as operators and went through that process. I also anticipate today that you may hear questions about the chase center. We have had a very successful implementation of a strong transit First Program to the new arena. We did that investment because we felt it was critical to not have that area become a huge congestion bottleneck, particularly as we think about access to the ucf us ucsf hospital, but also didnt want to congest up freeways that some of our routes rely on. In the most recent article, i did incorrectly state that we were diverting service from equity lines. It was a very poor choice of words. We did not remove any service from routes, but we didnt seek that we didnt see initially as much overtime interest in the service as we expected, so some of our extra board operators, which we used to fill gaps throughout the system went to our chase service. The feedback did prompt us to provide Even Stronger monitoring tools on some of our routes, particularly the eight bayshore and the 19 poke. While i wish i had communicated better on the topic, i think there was a Silver Lining to it, that it provided even more heightened focus. Anyway, my intent ensuring these remarks is to not make excuses or invalidate some some of the experiences you will here today, but to assure you that despite some of our current shortages, we are doing everything that we can to provide excellent munimobile service, and what we will do is come back in october with what i hope to be a meaningful and actionable response to some of the input. Great. Thank you for those remarks. We appreciate you coming and listening. As i said, it is great to have a member of your commission here, as well. Are the other m. T. A. Commissioners . Okay. I will recognize the first speaker. Why dont you stay up there, because i thank you may get some questions. Thank you for your presentation. The articles in the paper about what happened at the chase center were deeply concerning, and i understand your comment that you misspoke, but im not sure understand, from m. T. A. s perspective, what did happen, if the article is incorrect. Yes. We had a day on the eight bayshore where we were balancing a loss of lastminute sick calls and other issues on the route, and supervisor walton reached out to, which i appreciate, and in my email response to him, i said that we diverted service, which we did not to do. It was just a poorly worded email. We have a pool of operators every day that are not assigned to any routes, and we use them to fill gaps and vacancies, and we prioritize them based on things like making sure we deliver the first and the last trip every day. We focus on our equity routes, we focus on filling the rapid routes which go through many of our neighborhoods that are low income, and on that day we also used some of our extra board to fill the chase center service. That is what i was referring to. And when you say there was a Silver Lining and that lessons were learned, what were the lessons that were learned . We are trying to anticipate problems earlier in the day. Because we are now i am getting daily reports, for example, on the eight bayshore, on the 19 poke, which is another route that we were seeing starting to slip in terms of service delivery, and we were able to use all of the tools that we have to make sure we are minimizing the service. Thank you. Thank you. I was wondering, how do you prioritize improvement and services for neighborhoods that need them the most . We do it in part by feedback and dialogue. We are currently working, for example, in the neighborhood planning process in the bayview. We also have gotten, heard from a lot of different constituent groups with request to focus on the 29 sunset and to look at potential skip stop service that will get people to school and to connections like colleges more quickly. We are also constantly reviewing our data, looking where we have crowding and other Service Needs , and then we also look at the performance of a route. For example, on the 27 bryant, that is a route we do not see a lot of crowding, what it is a very important route to making connections across a number of different neighborhoods and it is having having total liability because all the turns it was making through the tenderloin. Thank you so much for your presentation and thank you for your service. I would love to spend i would love to understand the operator shortage, what caused it, what impact are you seeing that have it haves on the system, how are you mitigating that, and what steps are being catch up with a fully stocked department. The shortage was initially created because we werent training large enough classes and we werent keeping up with attrition and all of the other demands that we have in the system. When we went to increase the classes, what we saw is we had a pipeline problem. That the smaller classes hadnt made visible. And what i mean by that is that we would take an operator list and it would appear to have an ample number of people on it, but as we started calling, what we found is the list was exhausted. Either people hadnt gone through the commercial permit process or they got other work, so what we have done is work in a number of different areas to solve the pipeline problem. The first thing we did is starting doing classes every two months instead of every six months. In the past, we used to do a class every 15 months, and thousands of people would sign up to be operators, and that is not the job market we are in. We do classes every two months. We also scheduled those classes 12 months in advance so that everybody that we were partnering with to market the job opportunity new when a class was coming and could work with their different clients. The further during the third thing we did was a city drive program which helps people get through the class b. Permit, but the operator shortage is not unique to munimobile. It is something across the bay area and across the country where we are facing, but ours is worse because we were slow to react to it. And what impact are these reactions, the steps that you have put in place, what impact are you seeing on the backfilling of those roles, and what are you doing in the meantime to ensure reliability . What we started to see is a stabilization, so we were going, you know, fewer and fewer trips that were being delivered. We have now been able to stabilize and we are starting to see it eating away at our shortage. We have increased the cost sizes we were doing classes of about 25 to 30. We have a low class last december where we only got 14 people. Our most recent free or four classes have started anywhere from 55 to 60 students. Were graduating between 40 and 45. We more than doubled the amount of people we are putting through the pipeline. Were doing our best to spread out the pain and make sure the routes that need the service the most would be helpful. We did not always have great choices, but we do some Line Management so instead of having a bus come in 20 minutes or 40 minutes, sometimes we will split the difference and try to have it come 30 minutes, 30 minutes, to be a little bit more regular. We are trying to communicate better, also, where we are having a Bad Service Day and letting customers know through 311 and through our website or through the next bus displays on our stops. I want to follow up on something you said and then i will recommend special usage. We are trying to communicate better. You said 311, the next bus on the display. And then through the website and social media. 311 is inbound, right . Someone has to actually call. Yes. What percentage of the bus stops actually have operational boards . I think about a third. Okay. Can you do you know where those operational boards actually are in the city . I would be happy to bring a map. Are they spread across the city or are they more in the center of the city . Or are they in the neighborhoods that we are talking about . They are. There are some cases, if we havent been able to successfully get power to a shelter, we might have we might not see one, but we typically do have them pretty well distributed throughout the city. I know there was an update of the next bus or an update in prophetess process, but is it accurate and current . I believe early in 2019 i heard or read something somewhere that next bus was not reliable because they were waiting for a rollout of new technology. The new technology will certainly give us a lot of enhanced communication that we dont have. Solar power displays as an is an example of it. Better predictions at terminals is another example of it. The technology i think it has been transformative in how people travel, but it is very old. So it hasnt the update hasnt rolled out yet . No, we are still in the contract process. From getting a contract signed to rolling out new technology that actually is working, once that process starts, how long will that take . I will have to get back to you. Improving the algorithm and the predictability is the highest priority. Do you have data on how inaccurate next bus is right now i live about a mile from the end of the line and since i now understand how it is working and that it is picking up an expected run instead of the train when it leaves, i now know how to tell when theres actually a real train there and it is not a phantom train on the schedule. I am wondering, do you have actual data on how inaccurate next bus is in disseminating i dont know. What of the one third of the bus stops