Favorable for delta dental self funded plan. New performance guarantees have been received for this fiscal year and as i mentioned, we had the 113,000 for the last fiscal year and no pharmacy rebates have been received this year and i just wanted to let you know the status of the adoption surrogacy adoption plan, we have paid out 47,000 since its inception of january of 2017 and theres one application that should be out the door in the year near future and the feedback we have gotten on that plan is really good. In terms of the general fund, at this point with three months of data we are projecting well end the year on budget. Questions. On the Financial Statement thank you s. There any Public Comments on this idea . Thank you again director levin. Hearing and seeing no Public Comments well now at the risk of all that is sacred, we are going to take a recess of about 10 minutes so if you please mark that clock on the wall, it will say 322 when you should return. Well stand well take a discussion item number 8 and as a prelude to this discussion item this is our crystal ball session at best. So please. Thank you, item 8, discussion item legislative item and excise tax, juan anderson, good afternoon. So i who do you have with you . Ive got mike clark and he will present half of the report and i will start us off and i cant read a crystal ball and you may be following its changing hour by hour and our deck is outdated already and one is just a legislative update on the items that we really do know about and then the second piece is as it relates to aca the things that we think are still in play today and has a shorter term horizon which is the cadillac excise tax mike will review so based on just this morning news, we know that there is a new tax bill, theres broad agreement on the tax bill and we do not have the details of it but we do know that one component is repealing the individual mandate and so i will talk about the potential implications to employers sponsored plans because of this repeal and as you may already know on tuesday the house proposed a new bill which is outside of the tax bill its linked to the government funding bill theyre going to vote on on december 22nd and they are proposing several delays and suspensions of taxes so one would be delaying of the cadillac tax and another year so right now its supposed to go in to effect in 2020 that would push back to 2021 and there are medical device taxes being suspended. I will make a note though because of what is happening in the senate if you were watching the alabama races on tuesday as i was glued to the tv, we do obviously have change in potential power and voting in the senate and as we know today, senator rubio is a no on the new tax bill and theres controversy that senator collins made and that puts that that puts it in play as well and senator mccain is in the hospital so who knows is basically what i am going to say today so with that, im not going to go through each of these in detail but hits the highlights so on page 2 clerk we have a presentation. On page 2, just looking at the senate currently 5246 that will change to 51 and 47 once doug jones is sworn in to office after the new year. I do want to move to page 4 so this is the house bill before they came up with the broad agreement that was Just Announced earlier today and obviously the individual mandate penalty was in play under the house bill and that is off the table now given that we do know theyre going to repeal the individual mandate and then the h. R. Bill also holds the cadillac tax in play so far and then theres a number of other changes to tax treatments that we dont know if theyre part of the ultimate tax bill so im going to skip through that and well move to page 6 the senate bill. And so the first bullet is repealing of the individual mandate that would be after december 31st, 2018 and so this essentially zeros out the tax penalties and there is potential implication to planned sponsor program so we anticipate that there would be more uninsured of people under this program they have destabilized the individual and it cody stabilize and continue to destabilize the market increasing premiums and people would be uninsured so the uncompensated care cost would go up and generally when we see that happening theres a shifting of those costs to other payers like employersponsored programs. We do anticipate should this be in play that there may be increase enrollment in things like cobra under Employer Sponsored Programs and there may be situations where planned sponsored have to look at their strategy around part time employees or pre 65 retirees that were relying on the individual market that they will bring in to an Employer Sponsored Program so those are the major implications of the individual mandate being repealed. There are a number of other tax treatment changes under the senate bill but again, we dont know if thats going to be in play for the final rules so i wont go in to any of the details there. This one does theyre silent on the excise tax so were assuming the excise tax is in play for 2020. So if we can then move on to slide 11 which is Trump Administration and some of the executive order and then the potential impact so on page 11 is ending the costsharing reduction and that would obviously have some impact on the individual markets and that is the deal that senator collins had worked through with mitch m cconnell in terms of delaying or paying for the next two years of the c. S. R. So we dont know what will happen there. Just to clarify again, this is a wire educational moment. These are payments that are made to the states or to individuals . Individuals. Individuals who are covered under the a. C. A. In terms of buffeting them from the actual costs increases that they would find in the individual market or going to the exchange or what have you . Thats correct. So they have an income level of x and if its x and therefore you qualified to have moneys paid on your behalf. The costsharing. So you can attain coverage. That is correct. All right. So we do know enrollment is open right now and the enrollment has been robust but the Enrollment Period is narrower this year than in the past so ultimately it may be lower than it has been in past years it closes this friday. State exchanges have a longer Enrollment Period so for example , california has a robust state exchange and we may still see enrollment there so we dont know what will happen there but its been robust so far. Then i want to move to page 13 so as part of aca there were specific employer requirements which are listed on page 13, 14, and 15 and i just want to make note that sfhss is compliant with these requirements from an Employer Perspective and weve considered all of these components in the 2018 rates as they are impacted. And im going to turn it over to mike starting on page 16. Good afternoon, mike clark. Im going to speak with current state of the excise tax, it is due to be implemented in 2020 but theres uncertainty as to whether it will go in to place whether the i. R. S. Will release the guidance that we need to support understanding whether a particular employer has exposure to the excise tax and we offer guidance to employers to start thinking ahead on modelings and weve done that and we have early modeling to present to you today on behalf of the system plans and also just some understanding of where we think it is today but understand that there is a lot to be clarified here. So, real quickly on page 17, the excise tax was original ledue to the implemented in 2018 and the way the a. C. A. Was written and certain thresh held for cost that would apply in 2018 and direction on indexing so lets flip ahead a couple pages to talk about where things stand today based on on the december 15th legislative update so page 19. So late in 2015, there was a tax cut in spending package that deferred the excise tax to 2020 and didnt necessarily change the presumption toward a plan would have be subject excise tax and there were indexing adjusted and we can see her on the bottom of page and the line that which if a plan is more expensive than that, for an active employee it could trigger tax and just a hair over 29,000 for family coverage. Were going to show here on in just a bit the specific forecast ing that weve put together for one year and ten year for the systems plans and there are some assumptions here, the cac does outline the option to blend similar situated pre medicare and medicare retirees and so at this point weve interpreted that as blending within a specific administrator s plans so this will come in to play when we look at the differentials between lets say united heath care versus kaiser versus blue shield plans going ford. So slide 21, a lot of numbers here on the page, what you will see in the first column are the various plans. And the second column to go with that, whether theyre for active employees, pre 65 or early retirees, or post 65 retirees, you can see your tier structure but for purposes of the a. C. A. They look at single and family coverage so you see the estimated enrollment based on what we knew for 2017 this is not reflective of 2018 open enrollment results. You can see our projected 2020 estimated coverage cost for each of these programs and then as you move farther to the right, weve projected for each program the year that based on the assumptions we know now, that particular plan may cross the threshold and its different forgiven plan between single and family just based on the cost of those programs. The bottom line is, there could be excise tax exposure as soon as the first year this is implemented if it remains in place for 2020, specifically for the blue shield pre 65 plan but again we may see guidance that comes out that allows us to blend completely across pre 65 and post 65 coverages so we would certainly incorporate that and you will see from a tenyear present value, so factoring in rates of discounting that there could be as much as 190 million of exposure over a 10year period from 2020 to 2029. Again, i please caution that the bullets here at the bottom of the page show here are for purposes only these estimates are subject to change based on pending guidance and regulations we have anna appendix but it contains further assumptions if you are interested in reviewing. So at the end of the day, there is exposure for the system but were tracking carefully the progression of what could happen , legislative leon the excise tax and at this point in time, this is our best forecast. Questions from the board . You know, when this came out a few years ago, i dont know who presented but i was under the impression every plan would go over the threshold except paper it was kaiser but this looks different, not the same to me. I cant speak to the projections from a couple of years ago but i know that we are blending pre 65 and post 65 programs for like carriers and this analysis that could be a source of difference from the projection a couple of years ago ok. And you have nothing that tells you in your own professional network how this tends to be trending at this point . This issue . I think the general thinking is a delay could happen and we certainly know that at the time where these were last presented a couple years ago, that particular point in time there was the thinking that no matter how things turned out on the 2016 national elections, there was a consensus that excise tax was something all parties wanted to see deferred and its been attached to various healthcare repeal and replace bills over the last several months in 2016 and just nothing has passed that contains and as juan spoke about , theres a new piece of legislation in the house that could defer at one year. So either 2020 or 2021 the current environment, something will happen and for us it will cost 7. 5 million based on the assumption that you are making . And again, that is correct and i would caution theres a lot we need a lot of Regulatory Guidance to actually perform the real calculations. Understand. Understand. All right. Director levin, did you have something to add . I just wanted to point out that the decisions youve been making over the years looking at how to make things more affordable, to reduced rates to try to i mean any of the decisions weve made in the last three or four years has brought this down and has had an impact so i would like to congratulate you guys in terms of decisions that are trying to limit the exposure. Thats duely noted, thank you for that. If i might add, we are being proactive with aeon and looking at potential solutions for this if it comes to fruition as early as 2021. Were having regular meetings and theyve been very good meetings so were proactive and we will bring you and the board some things to look at as action items for 2020. Other questions from members of the board regarding any of this . Again, thank you for the headsup and look in the crystal ball. Any Public Comment . Hearing none and seeing none, thank you very much. Well go on to discussion item 9 clerk item 9 discussion item summary of wellbeing program data stephanie fisher. Hi, i have a presentation. All right. And do i understand that theres representative from kaiser to present a portion of the diabetess program . I asked for some back up just in case you had questions that were above my head. Would you bring that person forward and introduce them, please. Certainly. Jennifer kristen son earns from Kaiser Office of innovation im going to say. All right. So i just wanted to have you at hand, ok. Please. All right, this is a long presentation and it has two parts. The first part summarizes the general well being data and request to a previous meeting goes in to the Kaiser Research study would you like me to briefly give an overview of the first part of the presentation or skip. Is that presentation in the directors report. Its all one report. Its all in this item. Ok, all right. So ill go briefly through the first part and then spend the majority of the time on the diabetess research and prevention study. Fine. So slides two and three take you back to the research that we started with. So when we started this program we looked at research for how can we see how wellbeing impact s our cost and productivity and that was how we laded on the wellbeing because there was research that said if this well being score was higher your costs reduced performance improved and absenteeism is improved and what is exciting when you get to slide 4, that is our data so for the first time we have our data showing that folks who took the wellbeing assessment, those that had higher scores had significantly lower claims than those who had lower scores so if you are wellbeing is low costs are higher and if your wellbeing was higher, your costs were lower. That is what you are seeing in slide 4. We talk a lot about what can wellbeing do for us and the original wellness plan talked about costs and it talked about quality of life and productivity and performance and when we talk about costs, there are certainly costs impacts that wellbeing can have but cost impacts that wellbeing cant this and this board certainly is presented with issues all of the time that increasing your physical activity, being a healthy weight , things related to your wellbeing arent going to change the cost of drugs and the cost of products at certain hospitals and things along those lines so theres some things we can do and some we cant. What you see on slide 5 is really looking at how much of our cost comes from those risk bands and 72 and a half percent of our population is stable and they account for about 14 of the cost and then you have two percent of our members who are accounting for 40 of our costs so we can work to keep the people in those low areas low risk through well being, and keep that 73 of our population in that low cost area we can definitely keep that there and help there and in terms of offering wellbeing programs but that 1. 9 of the population that is driving 40 of your cost the odds of increasing their physical activity are improving their diet or getting them tie healthy weight probably isnt going to have a huge impact object those costs so its important you understand where wellbeing can impact and where it isnt as effective so that is the point of slide 5. Again, going back to our data just to show you that this hypothetical researchbased project that we started is actually seeing that in our data so here with you those in our population who have higher wellbeing scores theyre more likely to get their preventative screenings unless theyre super high on the wellbeing and they start off again so those folks might have a little bit of a untouchable concern so its that just before that highest range where theyre accessing their Preventative Care at the highest rate. On slide 7, this is self reported days off so this is someone who is off a lot could say theyre not off a lot but you say the same exact thing and as the wellbeing score goes down the days off goes up, right , so that is what the research said would happen and thats what were seeing in our population. Slide 8, slide 8 is a little harder to read and so there were questions at the end of the wellbeing assessment that asked folks of the following factors which impacted your ability to be productive at work so it wasnt actually taken in to account in to the wellbeing score so you can look at their wellbeing score on the productivity measures so what you see is that people who are reporting that they are less productive because of these factors have a lower wellbeing and it differenters so a lot of people are saying that they have too much to do and that is impacting their ability to be productive. And that does have a detrimental effect on their wellbeing bringing it down to an average of 67 points, our over all average is 74 so it brings it down a bit. So there are other factors like depression, problems with your supervisor that when people report those their wellbeing decreases substantially more to 53 or 54 so lots of different factors impacting productivity but they impact over all wellbeing a different level so lots going on on that slide and its very interesting. A lot of opportunities there for us. Slide 9, just dont look at it for a second, just listen. Its a little bit of a mess but basically theres research that looked at is there a single cut point. So theres the score out of 100. Is there like hey if you get over this one point all of a sudden theres a big increase and that research showed that that one point was 7 a or higher so what i looked at was in 2014 what percentage of our population was at 75 or higher and then how did that change in 2015 and we went from 50 at 75 or higher in 14 to 15 and that is a big jump because it has significant i am fact impacts to healthcare costs according to the research and so our average score only went up a couple of points so we had a big chunk of the population shift in to that safer zone of over 75. But what is driving your wellbeing score up and what fast factors are influencing the wellbeing. So there are a couple of trigger points there too. The wellbeing score jumps significantly when people are eating five serveings of fruit or vegetables on four or more days its a difference between that like i do it three days and they have a big impact on the wellbeing scoring, same thing with physical activity, if can you get people from two days of 30 minutes of exercise to three days its a big jump in the wellbeing score and if you can get people to the overweight or normal at category from obese is a big shift. Physical activity Healthy Eating , weight, those were all things we talked about when we started but one thing we didnt talk about before we started was how important the employer is to our wellbeing and we talk a lot about healthcare and individuals but understanding the environment we exist in and the employer in which we exist has an influence on our wellbeing is a really important point because to some extent we have control of that right and so what you see on slide 11 is when folks feel theyre on a highend of that 010 scale and that for us to have influence and slide 12 just sam ar eyess and Weight Management and physical activity and Healthy Eating and Emotional Wellbeing and the organizational caring and those things are highly correlated if theyre good wellbeing is good and wellbeing and associated and productivity measures of absenteeism and performance and costs things like higher preventative screening rates and hospital costs and workers com many in the research we do not have that data to look at that in our population at this point. That is what we started with looking at how we happened in our population and then it takes you in to our mission because one of the things that we didnt start with and weve really grown in to is who we are and in 2017 we defined wellbeing as living and feeling and being better every day and understanding that when we do that there are things that happen today, today we have more energy and we feel better and thats where you really see those enhancements on your productivity and tomorrow, hopefully those things accumulate and in to us preventing Health Conditions and berman age Health Conditions and in the longterm really allowing our quality of life to improve and so thats where our mission came from. On slide 14, you have those factors that are associated with wellbeing and a list of the some of the programs we offer to address them and you will get my usual overly long annual report in the new year that summarize those programs and how theyve been doing and we report on them as they come up and lots of different data points for you so theres no one like look at that and we did that for wellbeing its all of these different programs and its all of these different concepts theyre all driving that number so they all play a piece so i cant just give you one. I am working on being more brief are there questions from the board. I forget some of your methodology of the assessment on the numbers look great but i dont know how many people harmed so it would be helpful to add a little n equals 3 for the healthy and equal 700 for the unhealthy, whatever, just because it gives us a sense of the magnitude and maybe how we can look at the whole populations so that was just one suggestion. Yeah, definitely. Take a minute to review the methodology but maybe for the few. The other question i had was having just finished the two hour training on harassment, which took three and a half because of the system i understand weight and height are protected catagories so i i just am curious with all of these how we protect against harassing people who might not be eating healthy or consuming five you know, and serveings of vegetable and fruit theres an opportunity for peer harassment or manager harassment or whatever, if people we think gee, you should be in our Healthy Eating program and you are not and how come . Harassing people and im just curious how the wellbeing program accomodates that. Just high level 20 of our employees took the survey so that is the underlying and why have the catagories off the top of my head. To your second point, a couple of things. Its definitely the tone that we set and with my previous employer, the companies that we worked with very often took a approach of you have to do these things to get this premium, right, and that creates a culture of people judging and forcing, and a lot of negativity and a lot of stress and a lot of those factors you brought up and the approach that we have taken is everything is fun, everything is optional and we admit openly that not every program is for everyone that our program is about being better every day and whatever that means to you and we want to you live healthy, we want you to feel good and get care and we know that wellbeing is this huge concept and everybody is working on Different Things at different times so opening the program with the wellbeing assessment defines wellbeing like that instead of saying our wellbeing Program Means you need to have these numbers and you need to be a healthy weight or if you are not doing these things you are driving up our costs, right if we had taken that approach thats the culture that you create but we took a very different approach and its slower, its harder, its harder to explain to you being having an impact when you take that type of approach but if you set the culture wrong on the onset, it is so hard to take that back. Other questions. Thank you for all of your efforts to you and your team and we look forward to your report in january. And soy understand that theres part 2 and thats the diabetess. Yeah, so today we were excited that the timing of the data report actually coincided really nicely with us getting back the initial data for the diabetess Prevention Program which was a partnership with kaiser and the division of research to really target a Higher Risk Group so a group that is at risk for diabetess theyre not diabetic but theyre at risk for diabetess and so two years ago, we set out on this journey to recruit participants to see if a work placebased program or an Online Program worked better and the program regardless was the established diabetess Prevention Program which is a Proven Program that came out of n. I. H. And c. D. C. Research and is a crediting programs all over the country and c. M. S. Is looking at the importance of including diabetes s Prevention Programs so its not like we made up an intervention we took an intervention and testing is it better inperson at the work site or is it better when delivered online so that was slide 16. Slide 17 shows we were able to recruit 158 people and we, i didnt, i had nothing to do with it, Kaiser Division of research randomized them in to two arms and 80 people and 78 people and of those folks, we asked them to give us their initial measure ment and they attend 12 weeks of classes and hold line or inperson every week for 12 weeks and then they go every other week for a few months and they go once a month for a year so we asked these 158 people to do something for a year which is why were reporting this out to you two years after we started and it took a long time to get those folks and check them for a year. At the end of the year, we had 43 of the online folks show up again to get measured and it doesnt mean they completed it and it doesnt mean they didnt complete it it just means they shove off measured again and we had 54 of the work site folks so all the data you see really comes from those folks who showed up at both points. It isnt uncommon to have this drop off and it probably is somewhat took tell tale there was unanne drop off and the other thing that you have here, are the list of locations and i included that not just as a thank you to those departments and those champions who actually found rooms for these things, can you imagine trying to book a Conference Room once a week for 12 weeks and every other week for a year in the city where were so space constricted, it takes a lot of work but it also shows all the different types of workers so we were out at dp yard and we were at the library and we were at laguna honda so a lot of different work environments in this study. So slide 18, of those folks and we lose weight what percentage of weight did they lose and some say d. P. P. 66 of them lost weight so those in the online d. P. P. 63 of them lost weight and thats of the people who showed up at the end to get measured. On slide 19 the average weight loss so we measured them at six months and again at 12 months and its really important to see if it was holding up you expect a bigger weight loss at the beginning of a program but sustain tag isnt as easy so what we saw was at six months, they had about a four to five pound weight loss and the online group started to regain by the end and the work site group lost a little bit more so most importantly they sustained that after six months because you dont expect the biggest amount of weight loss in the first six months. Slide 20. This is people who participated that were over weight versus obese because there are its incredibly important looking at those highrisk obese folks trying to reduce them because theyre probably closer to becoming pre diabetic or diabetic than the over weight but theyre also, they tend to respond differently so what was great to see was the work site program both over weight and obese folks lost five to six pounds but you did not see the obese participants lose very much weight at all. Slide 21 is, i bet you had to read this one twice. So this is about how many pounds they lost. So based on how many sessions they showed up for so in theory if they come to more sessions theyre do better. The people in the work site program who didnt come to more than eight sessions actually gained seven and a half pounds which say negative seven and a half pound loss and the people who came to eight or more sessions averaged the weight loss of seven pounds and looking at slide 22 we asked participants what they liked and what they didnt like six and 12 months so some of the helpful features that showed up or having a lifestyle code so both programs had a lifestyle coach but one was inperson and one was emailing with you, right. And tracking food intake was a key factor and the content people actually learning the educational information behind all of these classes was really important to folks and some of the barriers to participation was the farm at and some thought it wasnt conducive to them and another barrier was they lost interest and another barrier was poor resources so you can see that there was the folks in the work site Program Reported the helpful features a lot more frequently and the people in the on Online Program reported barriers more frequently. On slide 23 you have a quote that i could have just not given you any of this presentation and just given you their quote sums up everything about the on site program that was successful. And slide 24, we asked them why they participated and when we asked them if being offered by the employer was important 83 to 86 that was a major motivator for them and having no cost was a major motivator for them so some of the implications of this incredible long is that i am Person Programs are an important component of an he can tive wellbeing program and it doesnt mean that Online Programs arent going to be an important part but when it comes to something as important as a very integrated behavior change like weight, this study showed that the i am Person Program was substantially more helpful, folks appreciate no cost programs this program in the Community Cost 400 and just that up front cost can be a huge barrier for folks. Sometimes i equate the work place to schools if you want to teach kids something you get to them at schools if you want to tell adults something get to them at work and people hearing things from their employer because they spend most of their time and so its just important that the employer be promoting resources whether its something at the work place or just what the health plans are offering and its important that we continue to communicate and through the employer its the flyers in their office and its the champions telling them its not just unfortunately it cant just be things we mail home to them it has to be things theyre getting at work. And hopefully you took the time to watch the video and we have seven different videos up on our website now and as we look for a different reason we were looking for videos when people wanted to be the face of our better everyday brand and it just happened she was in the diabetes s Prevention Program and it had a big impact but her story talked a lot about how her work place makes it easier are for her to engage and its been a big opportunity for her but shes one of our big Success Stories with the 23pound weight loss during the program and so take a look at that and hear it from a real people and the real workers. I would like to have the representative from kaiser to come forward for just a few questions that i have and i thank you stephanie for the overview of the program. Are you doing this type of program with any other of your employers, this type of not approach or pilot . Sure a number of employers are interested in this and some are we have not done this sort of a formal Research Study with any other of our employer customers. To the degree that theres any other comparative data with other employers within your contractor to partner and what is your plan, whats your larger outcome here from your standpoint . Were enthusiastic about it and stephanie and what is in it for and you what do you plan to do with it and. Were looking at how we offer the program the ymca who delivered the program here and they are nationally going to leader in this program so we right now are looking at 9 learnings using different models and they will help us formulate with our strategy. Members any questions . I have a couple questions, one is im assuming that the class ideas on the employees own time that they were not provided during working hours . Because i mean the i want to know what the average age was because you know, if you can do it any time and go over with your coach at 6 00 in the morning for the Young Technology people whats the age and make sure im clear about the on sight timing of the classes. Ill have to full the average age we have all the demographics and we are looking to publish soon and i have some of these findings but, to answer your question when it was offered it was offered during the work hours at the dpw cesar chavez yard it was at the beginning of the day before they went out so it was slightly different and it was designed to be facilitated by bringing it to you by making it free but it was not designed to take away from work time. The other question i have, as a diabetess prevention study and we know that weight is an important part but insulin resistance is related to exercise, tolerance and lean bod owe weight so do you actually have the ability to get a hemoglobin a1c and the active participants or some other objective measure that would actually relate directly to diabetess or pre diabetess as a opposed to just weight . So, the screening was weight plus the cdc weight screener and we chose not to do a blood draw because of the realities of recruitment are hard and its very hard to get people to show up to an information session to commit to a 12month program to come once a week for 12 weeks to be like and were going to take your blood twice was more than we thought we could handle and the screener is approved way of doing it according to the diabetess prevention protocol so we opted for the screener instead but it was looking at other risk factors in addition to weight. But that is why we dont have the hemoglobin a1credit data. You presented one aspect of the screener which was weight, i gathered. Or weight change. As opposed to you know, b. M. I. Or any of the other parameters on the screen so you have the other parameters to look at in this group not just their absolute weight gain or loss but also some, Something Else that might be associated with elevated blood sugar. The other outcomes that we have everything was also done in b. M. I. I felt its easier for people to wrap their head around a fivepoint weight weight loss than a. 1 reduction in b. M. I. Was harder and they are correlated and we also had had waist circumference change so theres trouble there and what we dont have yet but we will have is the report physical activity which will be really valuable as well. Theres a lot of the survey data that hasnt been processed yet and we only had the pre imposed physical assessment data in. Commissioner sass. Just wanted to get an understanding of how you collect some of the weights. If people are coming to a work place session are they being weighed in each session . Is that done or is this monitor ed and tracked . Yes, so the folks who participated in the work site program were encouraged to weigh in each time. What about the online people . Is this an honor system . They selfreport that. We cant really validate the two its an honor system online and how do you really draw conclusions between two different kind of methods for determination. Its a job of correctioning. Throughout the Program Weight was tracked in those two different ways but the six month and 12 month assessment everyone came back to be physically measured. Other questions from commissioners. Well thank you for your initial efforts in this area and we look forward to more. To the longer report andel correlations and comparatives with other employers and we appreciate your partnership with us on this project and these are Public Comments. Thank you, again. All right. We are ready to move on to item 10. Thank you. Clerk item 10 discussion item network and heath plan issues if any. Network and health plan issues. And this is normally where we have our perspective plan representatives to come forward and we have one coming. Please do. And you are would you i am lisa and the company that provides the online voluntary benefits Enrollment Services. Im going to ask you again to just dont be afraid of the mic, bend the head so its right at you like you are getting ready to eat it. Ok. All right. So we provide the online voluntary online Enrollment Services as well as Third Party Administration services to reconcile the payroll and pay the carrier invoices so the two issues we feel we need to bring fourth to make you aware and one is last thursday e. B. S. Experienced a reduce in force and i want to assure the board and the city that the people who were let go were not part of the team that takes care of San Francisco and their employee and well be able to continue with our services. And Customer Service call center or any of the people that are behind the scene taking care of the citys benefits. So you had a reduction force but not impacting in the Service Staff that are working with us. Thank you for that notification. And the second issue is part of what we do on the Third Party Administration site is pay the carriers and we have additional benefits that we provide to m. E. A. And one of the carriers that we work with the westbound benefits are grandfathered so theyre not offered anymore and we changed our Payment Method and went from paper check to electronic and a. C. H. And this is recent and its across board with all our clients having a hard time applying the payments so theres about 15m. E. A. Members in this group of about 200 that were working on to fix. All right. So with the system change and the Payment System youve run in though issues and im sure that director greyson and the staff have been working with you on these items . All right. Can you remind the board how long they have been provided services forks h. S. S. In the city . And last year it was the first year we decided to provide volunteer in the city and they administered that for us. Well thank you for giving us a headsup to both of these issues. We appreciate it very much. That is a sign of a true partner the m. A. A. For this member . Say that again . Have you reached out . I am reaching out. Ive got about, ive been through about half and im working on it. Because m. A. A. Might be able to provide you more help because they have more information about their members and they have a monthly meeting and they could sell it out to their members. Thank you. All right. Thank you. Id like to speak from United Healthcare. United healthcare is there anyone here from United Healthcare . Commissioner breslin has a few questions, comments or observations. And you are shannon hoff united heath care. So anyway, i got many phone calls, complaints from members saying they got these phone calls constantly about signing up for the home visits. To the point of they feel harassed speaking of harassment, yeah, and so i mean, you have to have someway of making one call knowing it was called because people dont pick up their phone anymore and they say its just like these robocalls, they dont even, you know, and then i personally got five at least and i dont know how many more but five for sure and then i also got three for the flu shot so i said cant you make a note that you made the call, left a recording and thats it. I mean i can take that back. I dont understand the whole visit thing, who is it benefitting . Someone is making something from this or planning something from this . So we did pull some calls and we had 5,000 house calls completed this year and we would like to come and do a presentation to the board on the House Calls Program and bring a house calls nurse to speak about the program. Thats fine but dont keep calling members. I can take the calls back so based on the complaint that came out of the october Board Meeting , we did pull the calls and we did find that there were three to five calls made i think there was a back and fourth some were calls in to United Healthcare and some were calls out but they were looking at that and they are looking at the out reachs and a member can always request to be put on a do notcall list and they should cease. Its alarming because you have an Important Message for you about your healthcare so some people are like oh, wow, whats the matter here so you know its that thing like its an emergency. I can take that feedback back its not good its annoying. Any other comments for United Healthcare . Ok, thank you very much for being here today. Any other reported issues from any of our planned representatives . Things we ought to know about or things that you are thinking about doing and have done and wish you had, would be doing in the future . None of that, all right, thank you. Well go to discussion item is there any Public Comment . We do have Public Comment. Ok. In the next item. Discussion item number 11. Clerk item 11 discussion item opportunity to place items on future agendas. Den he is cruger active retired firefighters spouses. Happy holidays to everybody and seeing how this is the Holiday Season i have a