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Taking the handles off doors to trap potentially COVID-positive seniors in their rooms was so “disturbing” that the president of the company that owns the retirement home in Durham Region was furious.
Now David Bird — president and CEO of Diversicare Canada, which operates White Cliffe Terrace in Courtice — has apologized.
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Retirement home removed door handles to residents' rooms during COVID outbreak Back to video
“We are connecting with residents and family members to let them know what happened, how truly sorry we are, and the steps we are taking to prevent this from happening again,” he told the Toronto Sun in a statement Saturday.