Self-service Tech can Mean Clearer Skies for Airport Dining and Shopping
Bernard Gay, CIO, Delaware North
Bernard Gay, CIO, Delaware North, Bernard Gay serves as Chief Information Officer for Delaware North, one of the largest hospitality and food service companies in the world, which oper... More >>
Speed and convenience are two essential pillars of a traveler’s experience, especially when it comes to air travel. This has been the case for years, but modern air travel is full of friction points (think long lines, tight connection times, stricter TSA screening) that increasingly press fliers for time and patience. With airline ridership at an all-time high–the U.S. Department of Transportation reported more than 930 million passengers traveling through air in 2016–it has never been more important for service providers in the industry to focus on delivering experiences that are as quick and convenient as possible.