The report found that some police officers had misconceptions or stereotypical ideas about the LGBTQ community, and that there was a lack of communication about the cases with the community, as well as within the police force itself.
Epstein also identified delays and errors in the investigations, and missed "important opportunities to identify him as the killer."
She wrote that her "extensive engagement with community members and organizations confirmed that many people deeply mistrust the Toronto police."
Interim police chief James Ramer said Tuesday that the shortcomings Epstein identified are "inexcusable. He said the police accept and will act on every one of the report's 150 recommendations.