Postal delays easing, but customers still complain of backlogs
Updated Feb 11, 2021;
Posted Feb 11, 2021
U.S. Postal Servce letter carrier Shannon Hottin walks her route along Commonwealth Avenue in Springfield on Feb. 9, 2021. (Don Treeger / The Republican)
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A customer told Denise Brown recently of her frustration. An order of new checks was way overdue. The company blamed the delay on the US Postal Service.
That’s worrisome for Brown, owner of Gilbert’s Written Word Stationery Store in East Longmeadow, because she sells a lot of greeting cards.
Greeting cards people buy to put in the mail, she said. Greeting cards that customers will mail the expectation that they arrive before the occasion they’re expected to celebrate.