What Charlton didn’t know, however, was that Airbnb had cancelled the reservation days before his arrival. After he’d made the booking, Charlton had entered new credit card details onto the site. However, despite Airbnb confirming via email that the new payment details had been received, the payment didn’t go through.
While Airbnb had emailed Charlton to let him know about the cancellation, the emails had gone to Charlton’s wife, who had opened the Airbnb account. She hadn't noticed them, so the first Charlton knew of a problem was on arrival at the guesthouse.
Braden Fastier/Stuff