Claimants will be sent a "How your disability affects you" form
The claimant will then be required to fill out the form using notes that came with them to help
The form will need to be returned to DWP and claimants will have 28 days to do this. DWP will then start processing the claim when they receive the form.
If more information is needed an independent health professional will send the claimant a letter to invite them to an assessment over the phone. They'll be asked questions about their ability to carry out activities and how their condition affects their daily life