1See Non-GAAP Financial Measures and Reconciliations to GAAP.
"We are pleased with our performance in 2020, especially in light of the uncertain economic environment caused by the pandemic," said Jack Barnes, Chairman and Chief Executive Officer. "Full year financial and operating results were strong and reflect the resilience of People's United, its employees and customers. Pre-provision net revenue of $827 million, on an operating basis, increased 12 percent from the prior year, reflecting the success of recent acquisitions and solid execution across core operations. Higher revenues and continued emphasis on controlling costs lowered the efficiency ratio 160 basis points to 54.2 percent, marking the seventh consecutive year of improvement. Asset quality remained excellent, indicative of the Company's conservative approach to underwriting, diversified loan portfolio, and deep customer relationships. We are particularly pleased by the continued reduction in loan deferrals, which ended the year at $271 million or 0.6 percent of total loans, down from $1.6 billion or 3.5 percent of total loans at the close of the third quarter."