Pandemic reveals early winners in digital finance race
2020 was already shaping up to be a busy year and that was before the pandemic hit, OneSpan’s director of global regulations and standards Michael Magrath said.
Mr. Magrath said the COVID-19 pandemic impacted the financial services industry by forcing many institutions to immediately change their service models. While closing branches is nothing new, closing them all at once is. The banks who most successfully adapted tended to be the ones who were proactive in implementing their onboarding capabilities prior to the pandemic as they developed competitive advantages through streamlining various processes. Those who had not addressed these areas had to learn quickly if they hoped to retain business.