One-minute guest feedback system adopted to drive NPS lift at Nando's
New platform that helps Nando's UK improve its Net Promoter Score by 15 points is adopted in Australia and New Zealand
A one-minute customer feedback system that helped drive a 15-point Net Promoter Score (NPS) improvement across Nando’s UK operations has now been rolled out across Australia and New Zealand.
The QSR partnered up with guest experience feedback platform provider, Yumpingo, last year to adopt its solution across operations initially in the UK. The tech enables the brand to conduct a quick one-minute guest review as part of an on-premise or digital customer journey, picking up real-time sentiment. The omnichannel method of capturing customer satisfaction is designed to help track NPS at brand, region, location, dish and shift in order to inform operations and customer interactions.