NZ PARLIAMENT
Guy Pope-Mayell, chairman of Dyslexia NZ tells MPs about how stressful internet banking can be for 'neuro-different" people.
More than a million low-vision, elderly and “neuro-different” New Zealanders have been let down by the withdrawal of cheques, and the closure of bank branches, MPs have been told.
National Party MP Andrew Bayly called for an inquiry into how branch closures, and the ditching of cheques, including by government agencies like ACC, Inland Revenue and Kiwibank, had made it harder for “vulnerable” people to manage their money lives.
Bayly called for the inquiry after hearing the story of a dyslexic Pukekohe man too afraid to use internet banking, who was told by his bank to drive to another town to a branch to see a teller.