NWC emerges as best service provider in 2020

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NWC emerges as best service provider in 2020
Wednesday, August 04, 2021
laidleya@jamaicaobserver.com
The National Water Commission (NWC) emerged the top service provider for 2020 in the annual Office of Utilities Regulation (OUR) mystery shopping study.
The study, which started in 2018, represents an anonymous customer experience using different modalities like in-store visits, telephone calls to call centres and online chats. Market Research Services was contracted to conduct the study. The period of investigation spanned September 2020 to January 2021.

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