The wedding dress Loulou Desmond fell in love with online and purchased.
- Credit: Archant
It comes as many shoppers are buying goods online this Christmas because of Covid.
Kate Smith, a chartered legal executive in litigation at Clapham and Collinge in Norwich, said there were many ways to get a refund in the event of a problem.
Under the Consumer Contracts Regulations Act you are entitled to a refund within 14 days of the seller getting the goods back. The Consumer Rights Act also states there is a default delivery period of 30 days during which the retailer needs to deliver the goods to you. If not, you have the right to cancel the purchase and get a full refund.