North Highland Recognized as One of the 12 Most Significant Providers in Independent Analyst Report on Customer Experience Consulting Practices

North Highland Recognized as One of the 12 Most Significant Providers in Independent Analyst Report on Customer Experience Consulting Practices
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ATLANTA, Dec. 16, 2020 /PRNewswire/ -- Leading change and transformation consultancy North Highland was among the select companies that Forrester, one of the most influential research and advisory firms in the world, invited to participate in its evaluation, The Forrester Wave™: Customer Experience Strategy Consulting Practices, Q4 2020. In this evaluation, North Highland was cited as a Contender among the 12 most significant providers in CX Consulting Practices.
The Forrester Wave™ noted that, "North Highland has strong capabilities in CX vision development, business case development, and CX roadmap development – key elements of its transformation story. Its approach to business cases and roadmaps are particularly noteworthy because they're rooted in North Highland's framework for assessing CX's value to business – Experience Economics."

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