'NatWest charged me £600 to hold two sheets of paper'

'NatWest charged me £600 to hold two sheets of paper'
Has a company treated you unfairly? Our consumer champion, Sally Hamilton, is here to help
17 May 2021 • 6:00am
Has a company treated you unfairly? Our consumer champion, Sally Hamilton, is here to help. For how to contact her click here.  
​Dear Sally,
I have a private account with NatWest, with whom I have banked for decades. Recently, I was going through my statements and discovered that I had been charged £50 a year – two payments of £25 each – since 2009 for something called “safe custody hold”. Before 2009, there were no charges.
I rang the bank to ask what these charges were for, and was told they were for two A4 envelopes that had been held at the bank since 1995. I have subsequently visited the Wilmslow branch to reclaim the envelopes to find they contained two out-of-date wills made in 1986.

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